Retail Associate (24 hours / 3 Months FTC) - Bicester Village

New Balance; Bicester; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Retail bonus scheme

Development opportunities

Inclusive working environment

Staff discount

EU project involvement

Flexible uniform package

Job summary

New Balance seeks enthusiastic retail associates to engage and educate customers, delivering an exceptional in-store experience. You will drive personal KPIs, uphold store standards, and participate in a dynamic European retail network.

Join a brand-focused team with strong development opportunities, staff discounts, and a supportive environment across our stores in the United Kingdom.

Qualifications

• Team player with collaborative approach and willingness to help others.
• Strong customer service skills with positive attitude.
• Passion for retail and sales driven by customer satisfaction.
• Desire to learn and grow within the brand.
• Ability to perform basic maths and retail store operations.
• Effective communication skills with customers and teammates.
• Willingness to work weekends and holidays as required.

Responsibilities

• Achieve personal KPIs and contribute to store performance.
• Deliver total customer satisfaction from entry to exit.
• Keep store as commercial as possible per company guidelines.
• Follow company policies and procedures.
• Maintain health, safety, and environmental standards in-store.
• Perform other duties as required by management.

Skills

Team player

Customer service

Sales

Learning mindset

Math basics

Communication

Flexible schedule

Job description

New Balance is more than just a sportswear brand - we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

MAJOR ACCOUNTABILITIES:

• To achieve personal KPIs and contribute to overall store performance

• Deliver total customer satisfaction to every customer, following the end-to-end customer journey - from entering the store to leaving the store

• Help to ensure the store remains as commercial as possible following company guidelines

• Adhere to company's policies and procedures

• Responsible for maintaining health, safety, and environmental standards in store

• Perform other duties are required from the management team

REQUIREMENTS FOR SUCCESS:

• Team Player

• Demonstrate customer service skills

• A passion for retail and sales

• Desire to learn

• Ability to perform basic maths and general retail operational processes

• Effective communication skills

• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation

• Potential to earn more through our Retail Bonus Scheme

• Great development opportunities

• Inclusive working environments across all our European locations

• Generous staff discount

• Project involvement across our European region

• Flexible uniform package