Retail Associate (16 hours / 3 Months FTC) - Bicester Village

New Balance Athletic Shoes (UK) Limited; Newmarket; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Staff discount

Development opportunities

European locations

Job summary

New Balance Athletic Shoes (UK) Limited is seeking enthusiastic retail associates to engage, educate and entertain customers in store. You will drive personal KPIs while delivering an exceptional shopping experience from entry to exit, supporting store performance and upholding standards.

The role requires a passion for retail and sales, strong communication, and the flexibility to work weekends and holidays.

Qualifications

• Strong customer service mindset with a pro-active approach.
• Confident sales skills and ability to upsell.
• Team player who can adapt in a fast-paced environment.
• Clear communication and friendly demeanor.
• Willingness to work weekends and holidays.
• Ability to perform basic maths for transactions.

Responsibilities

• Achieve personal KPIs and contribute to store performance.
• Deliver excellent customer experience from entry to exit.
• Maintain store standards and follow company policies.
• Uphold health, safety, and environmental standards.
• Support management with daily operations.

Skills

Customer service

Sales

Team player

Communication

Flexibility

Numeracy

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

MAJOR ACCOUNTABILITIES

• To achieve personal KPIs and contribute to overall store performance
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
• Help to ensure the store remains as commercial as possible following company guidelines
• Adhere to company’s policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties are required from the management team

REQUIREMENTS FOR SUCCESS

• Team Player
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package

At New Balance, our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle. Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want. Our associates around the world bring these goals to life with their high-level skills and creativity. While we offer the best product on the market, we’re also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.