Retail Assistant Manager

at; High Wycombe; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading pet care retailer in High Wycombe is seeking a Store Leader to drive customer satisfaction and team performance. The ideal candidate will have strong leadership skills, experience in retail management, and a passion for pets. Responsibilities include coaching the team, managing stock, and creating a positive store culture. This role offers an opportunity to contribute to a growing business with a focus on community and customer care.

Benefits

Career growth programs

Family & pet benefits

Free mental health and wellbeing services

Qualifications

• Experience in a similar store leadership role or ready to step up in retail management.
• Demonstrated drive to achieve and exceed sales targets.
• Strong leadership and ability to motivate teams.

Responsibilities

• Mentor and inspire your team daily.
• Support the Store Manager in coaching the team.
• Provide exceptional customer experience.

Skills

Leadership

Customer experience

Retail management

Communication

Job description

Overview

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Great benefits for you, your family & pets!

We are looking for passionate people who love caring for their property and livestock as well as their pets. Our Petstock Country stores offer an additional range of locally tailored and affordable rural products, welcoming service and expert advice, enabling our customers to care for their animals and land with ease and enjoyment. Petstock Country, was created to serve our rural communities & to continue to provide world class customer service that Petstock is renowned for.

As an inspired member of the Petstock Group, our connections with pets help us grow as people. At the Petstock Group, together we live by this truth. We are continually inspired by pets and animals to be better people, both in our careers and our everyday life.

• Award-winning programs that support career growth, with a new leadership development program underway
• Team member, family & pet benefits across Petstock Group & Woolworths Group
• Free access to mental health, financial & wellbeing support services

A Peek Into Your Petstock Day

• Lead by example, mentoring and inspiring your team daily
• Support your Store Manager in coaching the team to achieve and develop their knowledge and skills
• Lead from the front by consistently providing an exceptional customer experience
• Create strong safety mindset, committed to fostering a culture of safety within your team
• Support your Store Manager to manage stock effectively, ensuring accuracy and that the team follows stock integrity processes
• Assist in managing visual merchandising (VM) of stock displays, ensuring VM standards are consistently maintained
• Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services
• Recruit, onboard, and induct high-calibre new team members
• Create a fun, supportive in-store culture where your team loves coming to work every day
• Proactively support local marketing opportunities and sponsorships

Experience & Qualifications

• Experience in a similar store leadership role or ready to take that next step up in your retail management career
• Demonstrated drive to achieve and exceed sales targets
• Strong leadership with the ability to motivate and build high-performing teams whilst fostering a positive culture
• Ability to prioritise and manage conflicting priorities, ensuring timely completion of tasks
• Ability to drive safe Work, Health & Safety practices
• Established business acumen
• Ability to be flexible and adapt to changing work environment
• Strong interpersonal skills with the ability to build relationships and rapport with customers and the wider team

Next steps

If this is the opportunity you've been looking for and you love Pets as much as we do, apply today!

In our effort to support People, Pets & Planet, we're proud of the work our Foundation undertakes - https://www.petstock.com.au/pages/foundation

Our diversity makes us better. We are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all. We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.