Retail Assistant Manager: Lead Sales & Customer Experience

Mole Valley Farmers; Basingstoke; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension match and staff discounts

Free parking on site

33 days annual leave

Excellent training and development

Career progression opportunities

Life Assurance

Employee Assistance Programme

Enhanced Family Leave Policies

Job summary

Mole Valley Farmers in Basingstoke is seeking a confident, customer-focused Assistant Manager to support the Store Manager, lead a motivated team, and drive commercial success in a fast-paced retail environment.

You’ll manage day-to-day store operations, coach and develop colleagues, deliver sales targets, optimise stock availability and visual merchandising, and ensure compliance with health & safety and GDPR while delivering an exceptional customer experience.

Qualifications

• Experience in a supervisory or management role in retail or customer-facing environments.
• Experience managing stock, merchandising, and achieving commercial targets.
• Excellent communication and interpersonal skills.
• Strong understanding of retail operations, including sales, stock control, and customer service.
• Confident interpreting financial data and managing budgets.
• Solid IT skills and awareness of Health & Safety and GDPR compliance.
• Natural ability to lead, motivate and inspire others.
• Proactive, approachable and solution-focused with a team-oriented attitude.

Responsibilities

• Driving store sales and margin performance through innovative thinking.
• Collaborating on the creation and delivery of the store’s sales budget and business plan.
• Ensuring visual merchandising standards are met and stock availability is maximised.
• Leading seasonal promotions and local events with creativity and customer focus.
• Putting customers first by ensuring every interaction is friendly, respectful, and solution-oriented.
• Recruiting, onboarding, and developing team members who embody our values.
• Managing stock integrity, store audits, and financial controls with accuracy.
• Ensuring compliance with health & safety and company policies.

Skills

Supervisory experience

Retail management

Customer service

Stock control

Merchandising

Budgeting

Communication

Leadership

GDPR compliance

Health & Safety awareness

Job description

Mole Valley Farmers in Basingstoke is seeking a confident, customer-focused Assistant Manager to support the Store Manager, lead a motivated team, and drive commercial success in a fast-paced retail environment.

You’ll manage day-to-day store operations, coach and develop colleagues, deliver sales targets, optimise stock availability and visual merchandising, and ensure compliance with health & safety and GDPR while delivering an exceptional customer experience.