Retail Assistant - Guest Experience & Upsell

Parkdean Resorts UK Limited; United Kingdom; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee Assistance Programme

Staff discounts on holidays

Team member discount 30%

Job summary

Parkdean Resorts UK Limited is seeking a Retail Assistant to provide friendly service, help guests find products and manage stock across our UK shops. You will Welcome guests, handle transactions, upsell, and maintain a welcoming shop environment.

You’ll also support store leadership and handle customer queries with care. The role requires previous retail experience, knowledge of EPOS and stock systems, and strong organisational skills.

Qualifications

• Experience in a retail or customer-facing environment.
• Knowledge of EPOS and stock management systems.
• Confidence to train, support and motivate team members.
• Strong organisational and analytical skills.
• Attention to detail, especially during stock takes.

Responsibilities

• Welcome guests with a friendly smile and ensure their needs are met.
• Deliver outstanding customer service and offer product advice.
• Keep the shop clean, tidy, safe and well-presented at all times.
• Spot opportunities to upsell and boost sales.
• Replenish shelves, rotate stock, and maintain accurate stock levels.
• Operate tills confidently and handle transactions in line with company policies.
• Support the Store Manager and Assistant Store Manager with daily operations.
• Handle customer queries and escalate complaints when needed.
• Complete admin tasks accurately and report maintenance or safety issues promptly.

Skills

Customer service

Retail experience

Stock management

Team support

Attention to detail

Tools

EPOS systems

Cash handling

Job description

Parkdean Resorts UK Limited is seeking a Retail Assistant to provide friendly service, help guests find products and manage stock across our UK shops. You will Welcome guests, handle transactions, upsell, and maintain a welcoming shop environment.

You’ll also support store leadership and handle customer queries with care. The role requires previous retail experience, knowledge of EPOS and stock systems, and strong organisational skills.