Retail - Retail Assistant - Q30

Parkdean Resorts UK Limited; United Kingdom; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Employee Assistance Programme

Staff discounts on holidays

Team member discount 30%

Job summary

Parkdean Resorts UK Limited is seeking a Retail Assistant to provide friendly service, help guests find products and manage stock across our UK shops. You will Welcome guests, handle transactions, upsell, and maintain a welcoming shop environment.

You’ll also support store leadership and handle customer queries with care. The role requires previous retail experience, knowledge of EPOS and stock systems, and strong organisational skills.

Qualifications

• Experience in a retail or customer-facing environment.
• Knowledge of EPOS and stock management systems.
• Confidence to train, support and motivate team members.
• Strong organisational and analytical skills.
• Attention to detail, especially during stock takes.

Responsibilities

• Welcome guests with a friendly smile and ensure their needs are met.
• Deliver outstanding customer service and offer product advice.
• Keep the shop clean, tidy, safe and well-presented at all times.
• Spot opportunities to upsell and boost sales.
• Replenish shelves, rotate stock, and maintain accurate stock levels.
• Operate tills confidently and handle transactions in line with company policies.
• Support the Store Manager and Assistant Store Manager with daily operations.
• Handle customer queries and escalate complaints when needed.
• Complete admin tasks accurately and report maintenance or safety issues promptly.

Skills

Customer service

Retail experience

Stock management

Team support

Attention to detail

Tools

EPOS systems

Cash handling

Job description

Job Description

At Parkdean Resorts, our retail shops are buzzing with activity and play a huge part in making holidays unforgettable. We’re looking for a Retail Assistant who’s passionate about great service and ready to help guests find everything they need for the perfect stay.

What you will be doing...

• Welcome guests with a friendly smile and ensure their needs are met.
• Deliver outstanding customer service and offer helpful product advice.
• Keep the shop clean, tidy, safe, and well-presented at all times.
• Spot opportunities to upsell and boost sales.
• Replenish shelves, rotate stock, and maintain accurate stock levels.
• Operate tills confidently and handle transactions in line with company policies.
• Support the Store Manager and Assistant Store Manager with daily operations.
• Handle customer queries and escalates complaints when needed.
• Complete admin tasks accurately and report any maintenance or safety issues promptly.

About you...

• Previous experience in a retail or customer‑facing environment.
• Knowledge of EPOS and stock management systems.
• Confidence to train, support, and motivate team members.
• Strong organisational and analytical skills.
• Attention to detail, especially during stock takes.

So, why Parkdean Resorts?

Well, besides the one‑of‑a‑kind team culture, stunning locations across the UK, and the chance to work with the UK’s largest holiday park organisation, we can offer:

• The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training!
• You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.

We want to be a force for good and caring for our parks, people, and planet is a natural component of the way we do business. We celebrate our people, communities and natural environment, enabling us to enhance the amazing memories we create for many years to come.

Are we the right fit for you?

At Parkdean Resorts, every park is a place to start something great; a place where you can develop your skills, take on new challenges, and thrive alongside a team that supports you every step of the way.

Our parks create meaningful memories for our guests and know that great service is more than a smile - it’s understanding the value of every moment. Because it’s not just what we do, it’s who we are. Join a team that puts heart into every holiday. Be the Heart of the Park.

Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate.

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at [e-mail].