Retail Assistant — Customer Service Pro with Growth Path

Screwfix Direct Ltd.; Grays; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

28 days annual leave

Company pension

Life cover

20% discount with Screwfix/B&Q

Discounted healthcare

Share save schemes

Excellent training and development

Job summary

Screwfix Direct Ltd. is hiring for a Retail Assistant to greet customers, help them find the right products and provide friendly service in-store. You’ll support warehouse tasks, stock checks and order picking, while contributing to a positive team environment.

The role emphasizes excellent service, willingness to learn, and reliability. Training and progression opportunities are offered as part of our busy, customer-focused stores.

Qualifications

• Customer service oriented with a positive, no-nonsense approach.
• Willing to learn and make the most of training opportunities.
• Clear communicator who enjoys helping people.
• Flexible and reliable team player with a proactive attitude.
• No prior retail experience required, just enthusiasm.

Responsibilities

• Host – welcome customers, understand needs and guide to products.
• Maintain warehouse standards, assist deliveries and stock, fulfill orders.
• Be part of a team that works together and enjoys their work.

Skills

Great customer service

Strong communicator

Flexible / adaptable

Willing to learn

Job description

Screwfix Direct Ltd. is hiring for a Retail Assistant to greet customers, help them find the right products and provide friendly service in-store. You’ll support warehouse tasks, stock checks and order picking, while contributing to a positive team environment.

The role emphasizes excellent service, willingness to learn, and reliability. Training and progression opportunities are offered as part of our busy, customer-focused stores.