Retail Assistant: Customer Service & Stock Support

Screwfix Direct Ltd.; Maidstone; On-site; GBP 12,398,000 - 16,531,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

Employee discount

Healthcare discount

Share save scheme

Training and development

Job summary

Screwfix Direct Ltd. is seeking a friendly Retail Assistant to help customers in-store, guiding them to the right products and ensuring a welcoming, well‑stocked store. You’ll be the heart of the customer experience, supporting deliveries and stock checks while maintaining high standards.

You’ll join a team that values training, flexible shifts, and working together to get the job done with a smile. The role offers strong development opportunities and employee benefits through Screwfix.

Qualifications

• Amazing at giving great service with a positive can-do, no-nonsense approach.
• Prepared to work hard and make the most of our training.
• A great communicator who loves to help people.
• Willing to learn, you don’t need retail experience to succeed.
• Friendly, flexible, reliable, honest and enthusiastic!

Responsibilities

• Host – welcome customers, understand needs, guide to products and keep it easy for them.
• Warehouse standards – assist with deliveries, stock, order picking, maintaining standards.
• Part of the team – work with others, take pride in the store and have fun while helping customers.

Skills

Amazing service

Hard-working

Great communicator

Willing to learn

Enthusiastic

Job description

Screwfix Direct Ltd. is seeking a friendly Retail Assistant to help customers in-store, guiding them to the right products and ensuring a welcoming, well‑stocked store. You’ll be the heart of the customer experience, supporting deliveries and stock checks while maintaining high standards.

You’ll join a team that values training, flexible shifts, and working together to get the job done with a smile. The role offers strong development opportunities and employee benefits through Screwfix.