Retail Assistant: Customer Service & Career Growth

Screwfix Direct Ltd.; Whitehill; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

28 days leave

Pension

Life cover

Discounts

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Training and development

Job summary

Screwfix Direct Ltd. is hiring a Retail Assistant to welcome customers, identify needs, guide them to the right products and keep store service fast and friendly.

You will help maintain warehouse standards, support deliveries, and work with a collaborative team to ensure customers leave with a smile. The role offers training, flexible shifts, and opportunities for progression across our growing network.

Qualifications

• Amazing at giving great service, with a positive can-do, no-nonsense approach
• Prepared to work hard and make the most of our training
• A great communicator who loves to help people
• Willing to learn, you don’t need retail experience to succeed
• Friendly, flexible, reliable, honest and enthusiastic!

Responsibilities

• Host – you’ll welcome customers into your store, understand what they need, guide them to the right products, and make it super easy for them
• Warehouse standards – you’ll assist with deliveries, maintaining product stock, collecting customer orders and keeping standards high
• Part of the team – you’ll join a team who take pride in their store, work together and have lots of fun along the way!

Skills

Customer service

Communication

Teamwork

Adaptable

Job description

Screwfix Direct Ltd. is hiring a Retail Assistant to welcome customers, identify needs, guide them to the right products and keep store service fast and friendly.

You will help maintain warehouse standards, support deliveries, and work with a collaborative team to ensure customers leave with a smile. The role offers training, flexible shifts, and opportunities for progression across our growing network.