Retail Assistant — Customer-Driven Service & Growth

Screwfix Direct Ltd.; Leigh on Sea; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

Staff discount

Training and development

Job summary

Screwfix Direct Ltd. is looking for a dedicated Retail Assistant to welcome customers, understand their needs and guide them to the right products. You’ll work in a fast-paced store, helping maintain stock and supporting customers with friendly, proactive service.

The role offers ongoing training, supportive shifts, and opportunities to develop within a growing retailer known for value and reliability.

Qualifications

• Excellent customer service with a positive can-do attitude.
• Clear communication and helpfulness in person and on the phone.
• Able to work as part of a team and adapt to busy store conditions.

Responsibilities

• Host customers in store, understand needs, guide to products and simplify shopping.
• Support warehouse standards: assist deliveries, maintain stock, pick customer orders, keep area tidy.
• Be a collaborative team member who takes pride in the store and supports colleagues.

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

Screwfix Direct Ltd. is looking for a dedicated Retail Assistant to welcome customers, understand their needs and guide them to the right products. You’ll work in a fast-paced store, helping maintain stock and supporting customers with friendly, proactive service.

The role offers ongoing training, supportive shifts, and opportunities to develop within a growing retailer known for value and reliability.