Retail Area Manager

Bolton Hospice; Bolton; Hybrid; GBP 33,000 - 34,000; Full time

Benefits offered by this job

35 days annual leave including bank &

Generous pension scheme

Life assurance

Free parking

Healthcare cash plan

Subsidised meals

Blue Light Card

Job summary

Bolton Hospice is seeking an experienced Retail Area Manager to lead a portfolio of charity shops and the online shop. You will provide hands-on line management to Shop Managers and the Online Sales Manager, drive sales, optimise profitability and ensure high standards of customer service, merchandising and stock control across multiple locations.

You will report to Retail Operations Manager, monitor KPIs, manage costs, support duty coverage, and help shape the strategic development of the

Qualifications

• Proven line management experience in retail.
• Strong track record of achieving financial targets.
• Excellent communication and organisational skills.

Responsibilities

• Lead Shop Managers and Online Sales Manager to drive sales and profitability.
• Oversee customer service, visual merchandising and stock management across stores and online.
• Monitor KPIs, manage costs and support day-to-day operations across the retail estate.

Skills

Line management

Retail sales targets

Budgeting

Communication

Tools

Merchandising systems

Job description

We are looking for a Retail Area Manager to support the day-to-day operation of the retail department by providing direct line management to retail / online shop managers, driving sales and profitability whilst minimising costs.

Salary £32,699 - £34,467 per annum

37.5 hours per week over 5 days

Including weekends & bank holidays where required

The Role:

We are seeking an experienced Retail Area Manager to drive sales, profitability and operational excellence across a portfolio of charity shops and online sales. Reporting to the Retail Operations Manager, you will provide strong, hands-on leadership to Shop Managers and the Online Sales Manager, ensuring high standards of customer service, visual merchandising, stock management and compliance. You will support day-to-day operations across the retail estate, including providing practical cover where required, monitoring performance against KPIs, maximising gift aid income, minimising costs and contributing to the strategic development of the retail operation in line with Bolton Hospice values.

What you need:

The ideal candidate will have proven line management experience within a retail environment, a strong track record of achieving financial targets and the ability to motivate and influence teams across multiple locations. You will bring excellent communication, organisational and relationship-building skills, sound knowledge of retail legislation and health and safety, and confidence working with data, systems and reports. Experience in the charity sector, volunteer management and gift aid is desirable. You will be resilient, self-motivated, flexible and collaborative, with a full driving licence, a willingness to travel and a strong commitment to the vision and values of Bolton Hospice.

Why Bolton Hospice?

Because our purpose is caring for all our patients and those most important to them really well, together with creating a great place to work for all our people.

We offer our employees an attractive benefits package, including 35 days annual leave including bank holidays, rising to 40 days with long service (pro rata for part-time), generous enhanced maternity package, contributory pension scheme, life assurance, free parking, healthcare cash plan, subsidised meals, option to apply for Blue Light Card and excellent training opportunities. We also offer continuity of service from the NHS with respect to pension and holiday allowance.

Closing Date for Applications:Wednesday 24th May 2026

Please note previous applicants need not apply.

This vacancy may close early if sufficient applications are received.

Bolton Hospice welcomes applications from all sections of the community, regardless of age, disability, sex, race, religion or belief, marital status or sexual orientation. Any appointment will be made on merit alone. Any offer of employment for this post will be subject to a satisfactory DBS check. Bolton Hospice has a No Smoking Policy.