Retail Business Support Manager

The Rowans Hospice

Havant

On-site

GBP 34,000 - 46,000

Full time

14 days+

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Benefits offered by this job

NHS pension transfer

Health & wellbeing

Employee Assistance Programme

Free parking

DSE equipment

Generous holiday allowance

Career development

Blue Light Card

Job summary

The Rowans Hospice seeks a Retail Business Support Manager to lead operational support across the charity’s retail stores. This is a full-time, permanent role (37.5 hours per week) reporting to the Head of Retail.

You will drive sales performance, ensure compliance, monitor KPIs, and work with managers to grow income while embedding consistent standards and a strong donor experience.

Qualifications

Experience in retail management or operations within charity sector is desirable.
Strong understanding of KPIs, budgets, and health & safety compliance.
Experience coordinating volunteers and roster management.

Responsibilities

Carry out regular shop standards and compliance audits.
Monitor and review KPIs and support managers to deliver budgets.
Ensure shops comply with Health & Safety requirements and charity regulations.
Provide hands-on operational support to shop managers for day-to-day running and sales growth.
Support workforce planning, rosters, and use of paid staff and volunteers to keep shops adequately resourced.

Job description

Retail Business Support Manager

About the role

We have an exciting opportunity for a Retail Business Support Manager to join the team on a full time (37.5 hours per week) permanent contract.

The Retail Business Support Manager will report directly to the Head of Retail and play a key role in supporting shop managers across the charity’s retail estate to ensure strong operational performance, compliance, and income growth.

The postholder will provide hands-on operational support to shop managers, managing with day to day running of shops, driving sales performance, and embedding consistent standards. They will work collaboratively to identify opportunities to increase income, improve efficiency, and enhance the customer and donor experience.

Key responsibilities include carrying out regular shop standards and compliance audits, monitoring and reviewing KPIs, and supporting managers to deliver agreed budgets. The role will also ensure all shops comply with Health & Safety requirements, charity retail regulations, organisational policies and values.

In addition, the Retail Business Support Manager will support workforce and manpower planning, including rota management, absence cover, and efficient use of paid staff and volunteers, ensuring shops are adequately resourced at all times.

This role acts as a key link between shop managers and the Head of Retail, helping to implement strategic initiatives, share best practice, and support continuous improvement across the retail operation.

You will have the opportunity to work with a friendly team of staff and volunteers who provide a reliable source of income, enabling Hospice care and support to the local community when it matters most.

Rowans Hospice is committed to ensuring the safety and welfare of all children and vulnerable adults needing our care and support. Subsequently, our recruitment process is thorough, ensuring a consistent and detailed approach to gather information from and about candidates so that all persons appointed are suitable to work with children and vulnerable adults.

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