Retail Area Manager

Yorkshire Cancer Research; Harrogate; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Car allowance

Job summary

Yorkshire Cancer Research is seeking a Retail Area Manager to lead day-to-day multi-site operations across our charity shops in Yorkshire. You will coach Shop Managers, drive KPI performance, and ensure a consistent brand experience while upholding our values. This role requires strong merchandising, people leadership, and budget management.

The position is based in Yorkshire with 37 hours per week and a salary from £34,000 with car allowance.

Qualifications

• Experience of multi-site retail management in a charity organisation.
• Proven ability to recruit and develop teams of employees and volunteers.
• Strong stock rotation and inventory management experience.
• Track record of meeting and exceeding targets in retail.
• Merchandising and retail display skills.
• Good written, oral and presentation communication.
• Excellent organisational and time management abilities.
• Full UK driving licence with own vehicle.

Responsibilities

• Line management for Shop Managers and Retail teams, coaching and supporting.
• Work with Shop/Area Managers on rota management and staffing.
• Lead Shop Managers to deliver a consistent brand experience.
• Coach Shop Managers to manage risk and comply with policies, Health & Safety, Trading Standards.
• Responsible for an area budget and achieving income/expenditure targets.
• Lead and deliver KPIs, identify improvements, take action.
• Identify ways to maximise income in collaboration with Shop Managers.
• Communicate charity policies and shop standards to managers and volunteers.
• Ensure shops are presented with high visual merchandising standards.
• Develop operational processes and ensure implementation in shops.
• Recruitment and induction of Shop Managers and Deputy Shop Managers with People Team.
• Lead, coach and develop managers, modelling PDR and wellbeing focus.

Skills

Multi-site retail mgmt

Team leadership

Recruitment & development

Stock rotation

Target achievement

Merchandising

Communication skills

Time management

IT skills

Driving licence

Education

A Level or equivalent

Job description

Job title: Retail Area Manager

Role profile: Retail Area Manager Role Profile

Directorate: Retail, Services and Operations

Salary: From £34,000 per annum depending on experience. Plus car allowance.

Hours: 37 hours per week

Closing date: 17th September 2026

Permanent or Fixed Term: Permanent

About Us

Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.

Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.

Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.

As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

We’ve got a strong set of values that inform everything we do, and we’re looking for people who are aligned with these. As a Retail Area Manager you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.

To find out more about our values and how important they are to us, please read the role profile linked above.

Benefits

We offer a wide and generous range of benefits designed to support our employees through every stage of life. To read about these, please see the benefits section of our Careers Page.

Role

As a Retail Area Manager, you will be responsible for the day-to-day operational management of existing shops, and for the new shops as they open.

Supporting the Head of Retail, you will lead by example and ensure that employees, volunteers, supporters, donors, and customers understand how their contributions are making a difference to the lives of people in Yorkshire and beyond.

As our Retail Area Manager, you will need to be a creative thinker with experience of multi-site retail management in a charity or commercial retail organisation, good team-working skills, great customer service and excellent organisational skills. You will also need to be committed to creating a welcoming professional atmosphere and demonstrating the values of Yorkshire Cancer Research.

Specifically, you will:

• Be responsible for the day to day line management for Shop Managers, Retail Support Managers and Assistant Retail Area Managers, including coaching, inspiring and motivating team members so they are clear about their role and feel fully supported in driving the charity forward.

• Work closely with Shop Managers, Retail Support Managers and Assistant Retail Area Managers with regards to rota management and provide support where necessary to ensure each shop is sufficiently staffed.

• Lead Shop Managers to deliver a consistent brand experience across the retail estate to customers and volunteers alike.

• Coach and support Shop Managers to ensure they manage risk and implement and adhere to all shop operating policies and standards, including Health and Safety and Trading Standards.

• Be accountable for an area budget and achieve or exceed budgeted income, expenditure, and contribution (net income).

• Coach and lead Shop Managers and Retail Support Managers to deliver KPI’s, identifying areas of improvement and taking action where necessary.

• Be responsible for identifying ways to maintain and maximise income in collaboration with the Shop Managers, whilst ensuring basic sales information is accessible to volunteers so they are kept up to date.

• Ensure that all charity policies, shop standards and operating procedures are communicated effectively to all Shop Managers and effectively cascaded to volunteers. Regularly review that they are all maintained and followed in a consistent manner.

• Ensure our shops are presented to the highest standards with attractive visual merchandising and window displays and coach the Shop Managers to continually improve visual merchandising standards and share best practice.

• Be responsible for developing operational processes and ensuring each process is implemented in shops and communicated effectively to Shop Managers.

• Be responsible for the recruitment and induction of Shop Managers, Retail Support Managers, and Deputy Shop Managers working with the People Team and following the charity’s recruitment process.

• Lead, coach and develop the Shop Managers and Retail Support Managers, role modelling the internal PDR approach and wellbeing focus.

About You

To be considered for this role, you will need:

• Experience of multi-site retail management in a charity organisation.

• Experience of building and leading a team of employees and volunteers including recruitment and development.

• Knowledge and experience of effective stock rotation and management.

• Experience of meeting and exceeding targets within a retail environment.

• Strong merchandising and/or retail display experience.

• To be ideally educated to A Level or equivalent.

• Convincing and persuasive written, oral and presentation skills with the ability to present ideas and issues, clearly, and coherently.

• Be highly organised with good time management skills and the ability to prioritise a workload to meet deadlines.

• Excellent IT skills and confident using Microsoft Office including Word, Excel, Outlook, and PowerPoint.

• Access to your own vehicle and a full UK driving licence with less than 6 penalty points.

Application

Before applying, please read the full role profile linked above.

Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us.