Restaurant Team Member

Crewehallcheshire; Crewe; Hybrid; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Free parking

Staff discounts

Training support

Career development opportunities

Employee assistance program

Job summary

Crewe Hall Hotel & Spa, part of The QHotels Collection, is seeking a friendly Food & Beverage host to support guest satisfaction across our venues. You will uphold brand standards and assist guests with enquiries, while helping to communicate current pricing and promotions.

We offer benefits including free parking, staff discounts, and training support. The role suits someone with a passion for service, strong communication, and the ability to work calmly under pressure in a busy hotel

Qualifications

• Passion for delivering exceptional guest service
• Strong customer service skills
• Good time management and organisational skills
• Ability to work under pressure

Responsibilities

• You will be stationed in a variety of Food & Beverage areas across the hotel ensuring guest satisfaction and brand standards are met. You will keep up to date with pricing and promotions in order to provide advice to guests and maximise sales.

Skills

Guest service

Customer service

Time management

Pressure handling

Job description

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

You will be stationed in a variety of Food & Beverage areas across the hotel ensuring guest satisfactionandbrandstandardsare met. You will keep up to date with pricing and promotionsin order toprovide advice to guestsand maximise sales.

Is this role for me?

• Passion for delivering exceptional guestservice
• Strong customer service skills
• Good timemanagement and organisational skills
• Ability to work under pressure

Curious to find out more?

Crewe Hall Hotel & Spa is located just outside Crewe and is a 4*, 117-bedroom property. Our hotel has the Brasserie restaurant and terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, two tennis courts and a relaxing Elemis spa.

The QHotels Collection are proud to be aDisability Confidentemployer and we are committed to diversity,inclusion,and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

The QHotels Collection proudly supports the UK Armed Forces and have signed theArmed Forces Covenantachieving the Silver Award.