Restaurant Team Leader

TN United Kingdom; Boston; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking passionate Restaurant Team Leaders to enhance customer experiences across their restaurants. This role involves mentoring team members, ensuring food hygiene, and providing exceptional service. With a commitment to hospitality and teamwork, you will thrive in a dynamic environment, driving sales and maintaining high operational standards. The company values continuous improvement and celebrates success, offering generous discounts and opportunities for professional development. Join a diverse culture dedicated to customer satisfaction and make a meaningful impact in the community.

Benefits

Generous annual leave

50% off in Restaurants

25% off in Garden Centre

10% off in food halls

Access to Wagestream

Access to Retail Trust

Ongoing development through Dobbies Academy

Qualifications

• Experience in a customer-facing role and supervisory experience in hospitality.
• Relevant food safety qualifications are an advantage but not essential.

Responsibilities

• Supporting and coaching staff while deputising for management.
• Providing excellent customer service and assisting with transactions.
• Driving sales through customer interactions and promoting membership.

Skills

Customer Service

Team Leadership

Food Safety Knowledge

Communication Skills

Proactive Attitude

Education

Food Safety Qualifications

Job description

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Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and mentoring our Restaurant Customer Advisors whilst supporting the management team.

Responsibilities

• Supporting and coaching other members of staff and deputising for management in their absence
• Providing excellent customer service by assisting customers with various transactions across the restaurant
• Working alongside the team to ensure staff efficiency, covering all stations effectively, and maintaining a high level of service for our customers
• Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership
• Ensuring compliance with and adherence to the Restaurant Operational procedures, monitoring standards, and ensuring the team follows company guidelines
• Assisting with customer queries by applying high-quality product knowledge, including allergies and dietary requirements
• Collaborating with your team to maintain the cleanliness and upkeep of the restaurant
• Some keyholder responsibilities may be required

Who we are looking for

• A passion for food and hospitality, and for delivering a great customer experience, serving everyone with a smile
• Experience in a customer-facing role and supervisory experience in hospitality
• Relevant food safety qualifications are an advantage but not essential
• Ability to work well within a team, build relationships, and enjoy celebrating success
• Punctuality, professional appearance, and a proactive, hardworking attitude
• Eagerness to learn new skills and gain new experiences
• Ability to thrive in a busy, fast-paced environment
• Demonstrate our values at all times – being one team, continuous improvement, bringing a smile, embracing our garden roots, and making it work for our customers

What we offer

• Generous annual leave entitlement, with flexible holiday usage and limited statutory days off
• Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls
• Access to Wagestream to support financial wellbeing, including early earnings access, savings, and financial advice
• Access to Retail Trust for confidential support, virtual GP, free counselling, and retail rewards
• Access to Dobbies Academy for ongoing development through eLearning and training programs
• A thriving, passionate, diverse culture committed to customer satisfaction

About us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. Our passion for gardens and plants makes us unique, showcased through our own brand and partner products, concessions, and services. We promote garden living year-round.

Many stores feature a restaurant or coffee shop, offering a relaxed environment for refreshments and meals.

We organize events and experiences that connect communities, and support a national charity partner through colleague and customer fundraising.

We are dedicated to being a great place to work. We foster a supportive environment where colleagues are encouraged to be their best, share successes, and work together to serve our customers effectively.