Restaurant Team Leader

Dobbies Garden Centres; Peterborough; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Restaurant Team Leader to enhance customer experiences in their vibrant restaurants. This role involves mentoring staff, ensuring food hygiene, and driving sales through exceptional service. Join a passionate team dedicated to creating memorable dining experiences while enjoying generous discounts and ongoing development opportunities. If you thrive in a fast-paced environment and have a passion for food and hospitality, this is the perfect opportunity for you to shine and grow.

Benefits

Generous annual leave

50% off in Restaurants

25% off in Garden Centre

10% off in food halls

Access to Wagestream

Support through Retail Trust

Access to Dobbies Academy

Qualifications

• Experience in a customer-facing role and supervisory experience.
• Passion for food and hospitality with a commitment to customer experience.

Responsibilities

• Support and coach staff while ensuring excellent customer service.
• Maintain cleanliness and uphold restaurant operational procedures.

Skills

Customer Service

Team Leadership

Food Safety Knowledge

Sales Promotion

Relationship Building

Education

Food Safety Qualifications

Job description

Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, mentoring our Restaurant Customer Advisors, and supporting the management team.

Responsibilities

1. Supporting and coaching other members of staff and deputising for management in their absence.
2. Providing excellent customer service by assisting customers with various transactions across the restaurant.
3. Working alongside the team to ensure staff efficiency, covering all stations effectively, and maintaining a high level of service for our customers.
4. Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership.
5. Ensuring compliance with and adherence to Restaurant Operational procedures, monitoring standards, and ensuring the team follows company guidelines.
6. Offering assistance with customer queries using high-quality product knowledge, including allergies and dietary requirements.
7. Collaborating with your team to maintain the cleanliness and upkeep of the restaurant.
8. Some keyholder responsibilities may be required.

Who We Are Looking For

1. A passion for food and hospitality, with a commitment to delivering a great customer experience with a smile.
2. Experience in a customer-facing role and supervisory experience.
3. Relevant food safety qualifications are an advantage but not essential.
4. Ability to work well within a team, build relationships, and enjoy celebrating success.
5. Punctual, well-presented, and possessing a positive, hardworking attitude.
6. Eager to learn new skills and gain new experiences.
7. Ability to thrive in a busy, fast-paced environment.
8. Demonstrate our values at all times – teamwork, continuous improvement, positivity, a passion for gardens, and customer focus.

What We Offer

1. Generous annual leave entitlement, with flexibility to use holidays when you want.
2. Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
3. Access to Wagestream to support your financial wellbeing, including early earnings access, savings, and financial advice.
4. Support through Retail Trust, including confidential support, a virtual GP, free counselling, and retail rewards.
5. Access to Dobbies Academy for ongoing development through eLearning and training programs.
6. A thriving, passionate, diverse team culture committed to customer satisfaction.

About Us

Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. Our passion for gardens and plants shines through our products, concession partners, and services, promoting garden living year-round.

Many of our stores feature a restaurant or coffee shop, offering a relaxed environment for refreshments and meals. We also host events and community activities, supported by a national charity partner.

We are dedicated to being a great place to work, encouraging colleagues to be their best, share successes, and work together to serve our customers.