Restaurant Team Lead: Guest Experience & Team Coaching

Dobbies Garden Centres Ltd; Chester Moor; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Generous annual leave

Staff discounts - 50% in Restaurants

Stream earnings access

Retail Trust support

Dobbies Academy

Vibrant team culture

Job summary

Dobbies Garden Centres Ltd is seeking a Restaurant Team Leader to support and coach staff, deliver exceptional customer service and drive sales while promoting the Dobbies Club membership. You will supervise and assist in managing shifts, ensure food hygiene and station coverage, and contribute to a positive, fast-paced service environment.

The role emphasizes teamwork, customer focus, and adherence to restaurant procedures, with opportunities for development through our academy and employee

Qualifications

• Customer-facing experience in hospitality and supervisory roles.
• Food safety qualification is an advantage but not essential.
• Punctual, reliable with a can-do attitude and team spirit.

Responsibilities

• Supporting and coaching other staff and deputising for management in their absence.
• Giving great customer service across restaurant transactions.
• Working with the team to ensure staff efficiency and high service levels.

Skills

Supervisory experience

Customer service

Teamwork

Job description

Dobbies Garden Centres Ltd is seeking a Restaurant Team Leader to support and coach staff, deliver exceptional customer service and drive sales while promoting the Dobbies Club membership. You will supervise and assist in managing shifts, ensure food hygiene and station coverage, and contribute to a positive, fast-paced service environment.

The role emphasizes teamwork, customer focus, and adherence to restaurant procedures, with opportunities for development through our academy and employee