Restaurant Team Lead & Guest Experience Coach

KF; Martlesham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Quarterly Bonus

Extra holiday

Life assurance

Free chicken & chips every shift

Staff discount

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

KFC is seeking an Assistant Restaurant General Manager to lead daily operations and protect the guest experience across the restaurant. You will drive performance, own the vibe, and ensure a welcoming atmosphere for guests and the team.

You will train and coach the crew, manage KPIs, and oversee rosters and stock to keep service smooth. A hands-on leader who values people will thrive here.

Qualifications

• Proven leadership and team management experience.
• Strong people skills and ability to value staff.
• Track record of delivering operational excellence.

Responsibilities

• Support like a leader. Assist in taking ownership of the restaurant — help drive performance, hit goals, and keep the vibe alive.
• Help build a dream team. Train, coach, and motivate your crew to not only meet standards but go beyond them.
• Hit those targets. Own your KPIs, support the team, and make sure every shift delivers what’s expected.
• Keep everything running smooth. Stay on top of the admin — from rosters to stock, you help ensure the behind-the-scenes work is solid.
• Make every guest feel special. Assist in turning first-timers into regulars with moments that keep them coming back.

Skills

Leadership

People management

Operations management

Team coaching

Guest experience

Job description

KFC is seeking an Assistant Restaurant General Manager to lead daily operations and protect the guest experience across the restaurant. You will drive performance, own the vibe, and ensure a welcoming atmosphere for guests and the team.

You will train and coach the crew, manage KPIs, and oversee rosters and stock to keep service smooth. A hands-on leader who values people will thrive here.