Birmingham - Restaurant Supervisor

Ivy Restaurants Ltd; Birmingham; On-site; GBP 13,000 - 18,000; Full time

Benefits offered by this job

Competitive pay (Hourly + Tronc)

Management Career Development Program

Extra holiday allowance

50% staff discount

Gift vouchers for anniversaries

Refer a Friend Bonus

Retail and lifestyle discounts

Guaranteed 20 hours minimum contract

Job summary

The Ivy Collection is seeking a Restaurant Supervisor to help run our venues with efficiency and excellence. You will lead the front-of-house team, maintain service standards, and build strong working relationships with the kitchen brigade.

You should bring 1+ years of supervisory experience, a guest‑first attitude, and a collaborative approach to training and development. The Ivy Collection is an equal opportunity employer.

Qualifications

• Minimum 1 year experience in a supervisory/restaurant role.
• Strong customer service and leadership skills.
• Ability to train and develop staff.

Responsibilities

• Support the seamless running of the restaurant with high service standards.
• Maintain guest focus and anticipate guest needs.
• Lead training and development within the department and report to the Restaurant Manager.

Skills

Team player

Customer service

Training

Decision making

Job description

Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

Benefits & Rewards:

• Competitive Industry pay (Hourly + Tronc)
• Management Career Development Program, which includes online and practical assessments.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries with a gift voucher to dine in our restaurants.
• Refer and Friend Bonus
• Access to discounts on 100s of retailers, health, entertainment, travel & more
• Guaranteed 20 hours minimum contract

Key elements of your role as Restaurant Supervisor

will involve supporting the seamless running of the restaurant by providing a highly efficient and effective service, ensuring standards are maintained and guest needs are anticipated. To establish and maintain good working relationships amongst the restaurant team and with the kitchen brigade. To carry out training and development needs within the department and to take appropriate action. Reporting to the Restaurant Manager.

About you:

You have at least 1+ years’ experience in this role and are solution-driven, working well under pressure. You pride yourself on your professional approach to service excellence and you are a real team player.

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us:

Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.