Restaurant Shift Leader: Pass, Bar & Floor Lead

Zizzi; Manchester; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Flexible hours

Earned wages when needed (Stream)

Free meals on shift

50% off when not on shift

24/7 Virtual GP

Employee Assistance Program

Discounts on travel, cinema, and top品牌

Job summary

Zizzi Manchester is seeking a Restaurant Supervisor or Shift Leader to steer operations during peak and quieter periods, overseeing bar, food pass, hosting, and floor management with hands-on leadership and a focus on guest experience.

You’ll work in a fast-paced hospitality environment, coach the front-of-house team, ensure safety and cleanliness, and help deliver standout Italian hospitality with flexible hours and progression opportunities.

Qualifications

• Experience in a fast-paced retail, hospitality, or leisure environment, ready for leadership responsibilities.
• A confident, hands-on communicator who brings energy and a lead-by-example attitude.
• A structured thinker who can organise a floor section and adapt during peak times.
• Reliable and ready to guide and support the team during evenings and weekends.

Responsibilities

• Run the restaurant during quieter periods, making sure everything runs smoothly and safely.
• Lead from the front during peak rushes, with full ownership of the Pass, Bar, or Floor to keep service seamless.
• Step in to resolve guest issues on the floor with a feel-good solution.
• Motivate and coach the Front of House team to help them grow their skills and deliver standout, feel-good hospitality.
• Care about picture-perfect dish presentation, restaurant standards and the details that make a standout occasion.
• Keep our restaurants safe, clean, and welcoming for your team and guests.

Job description

Zizzi Manchester is seeking a Restaurant Supervisor or Shift Leader to steer operations during peak and quieter periods, overseeing bar, food pass, hosting, and floor management with hands-on leadership and a focus on guest experience.

You’ll work in a fast-paced hospitality environment, coach the front-of-house team, ensure safety and cleanliness, and help deliver standout Italian hospitality with flexible hours and progression opportunities.