Restaurant Shift / Floor Manager

Tim Hortons; Nuneaton; On-site; Full time

Job summary

Join Tim Hortons as a Restaurant Shift / Floor Manager in Nuneaton. You will lead a dynamic team, ensuring excellent customer service and operational efficiency. This role offers a competitive salary, opportunities for growth, and a chance to be part of a rapidly expanding brand in the UK.

Qualifications

• Previous experience managing restaurants.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.

Responsibilities

• Lead by example, prioritizing customer experience.
• Manage performance issues in collaboration with HR.
• Monitor KPIs such as sales and staff turnover.

Skills

Leadership

Customer Service

Communication

Teamwork

Flexibility

Job description

Restaurant Shift / Floor Manager

Location: CV10 7SD

Salary: £12.82 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing individual, looking to move into management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a part of Canada's fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK, with plans to open hundreds of restaurants over the next 10 years.

We prioritize customer satisfaction and are seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In return, you'll receive a competitive salary, opportunities for growth, and a rewarding career.

To succeed as a Restaurant Shift / Floor Manager, you should be a great leader and positive team player with previous experience in the restaurant and customer service sectors within a fast-paced environment. Excellent communication skills, a customer-focused approach, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential.

If you have a passion for leading dynamic teams, thrive on customer satisfaction, and love coffee, we'd love to hear from you.

Key Responsibilities

As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:

Customer Service

• Lead by example, prioritizing customer experience.
• Maintain a customer-focused approach in all restaurant operations.
• Accurate staff scheduling to meet customer demand.
• Support the team to maintain operational efficiency.
• Conduct regular store walks from the customer's perspective.

People

• Encourage staff to share suggestions and concerns.
• Provide feedback, set goals, and offer support and guidance.
• Create a positive team environment, treating all employees with dignity and respect, free from discrimination.
• Manage performance issues in collaboration with HR.

Driving Sales

• Understand sales trends, popular products, peak times, and adjust accordingly.
• Ensure products are correctly merchandised and adequately stocked, supporting marketing campaigns.
• Coach employees on upselling and suggestive selling.
• Identify areas for improvement, using employee incentives to foster continuous development.

Operations

• Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
• Set an example by maintaining composure under pressure.
• Manage weekly stock orders and quality checks.
• Schedule maintenance for equipment.
• Manage inventory effectively.
• Oversee opening and closing procedures.
• Ensure cleanliness, food hygiene, and customer experience standards.
• Implement health and safety protocols, reporting incidents promptly.
• Be available to work various shifts as part of the management team.

Key Requisites

• Previous experience managing restaurants.
• Flexible and disciplined approach to work.
• Experience in a food environment is advantageous but not essential.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.
• Maintain high standards of food hygiene and safety.
• Experience handling customer complaints.
• Adhere to health and safety procedures.