Floor Manager

FLANNELS; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury fashion destination is seeking a Floor Manager who embodies their heritage while driving sales and customer experience. The ideal candidate will be passionate about fashion, possess strong leadership skills, and thrive in a fast-paced environment. Responsibilities include providing exceptional customer service, achieving sales targets, and maintaining high visual presentation standards. The role offers a range of rewards, including holidays, discounts, and bonuses.

Benefits

28 days holiday a year

20% Staff Discount

50% in store uniform discount

Weekly/Monthly & Quarterly Commercial Bonuses

Commission led bonuses

Long Service awards

Discounted Gym membership

Qualifications

• 2 years experience in a leadership role in a fashion retail environment.
• Ability to work retail hours including days, nights, weekends.

Responsibilities

• Provide a luxury selling experience to all customers.
• Drive and achieve individual and team objectives.
• Own the planning and delivery of in-store events.

Skills

Customer Service

Communication

Leadership

Job description

FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.

Finding the fearless.

To stay ambitious, we are looking for a driven Floor Manager who will embrace our heritage as we look to elevate our future. We're looking for candidates who see the possible in impossible; those who are open-minded and humble, not afraid to take a risk if it's the best option for our business. Our people are passionate about the business and their area of expertise - whether that's luxury fashion buying or sportswear analytics. The responsibility.

• Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
• Confident demonstrating/ applying products to customers while making recommendations to achieve sales and targets
• Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
• Passionate about the industry and trends
• Self-driven to develop and maintain your own product knowledge of all products using brand and store product information, education materials and attending training as required
• Pro-actively engage with clients to develop customer loyalty
• Contact clients with information on new ranges, products and instore events
• Own the planning and delivery of in-store events in conjunction with the store and brands
• Maintain high standards of visual presentation in stores by making sure drawers and counter displays are kept clean and tidy
• Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
• Support with stock counts and other operational duties
• Be a Brand Expert through positive promotion of product and company image at all times
• Support the store management team
• Develop strong relationships with brand representatives
• Perform as a team player, participating in all activities to contribute to the store objectives
• Ensure compliance with all policies and procedures
• Champion our company culture and values

The Rewards:

• 28 days holiday a year inclusive of bank holidays
• 20% Staff Discount across all Frasers group Stores
• 50% in store uniform discount
• Weekly/Monthly & Quarterly Commercial Bonuses
• Commission led bonuses across a wide range of products
• Long Service awards
• Discounted Gym membership

The person.

All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalised customer service

Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment

Candidate Profile.

• 2 years experience in a leadership role in a fashion retail environment
• Demonstrates a high level of personal energy
• Confident, assertive and personable
• Positive and enthusiastic with a can do attitude
• Great communication skills
• Self-driven to upskill and learn
• Resilient and resourceful
• A natural coach and leader