Restaurant Shift / Floor Manager

Tim Hortons; Birmingham; On-site; Full time

Job summary

Tim Hortons is seeking a Restaurant Shift / Floor Manager to join their expanding team in Birmingham. The role involves leading customer service, managing operations, and driving sales while ensuring high standards of food hygiene and safety. Candidates should have previous restaurant management experience and excellent communication skills.

Qualifications

• Previous experience managing restaurants.
• Flexible and disciplined approach to work.
• Ability to work independently and as part of a team.

Responsibilities

• Lead by example, treating customers as a top priority.
• Encourage staff to share suggestions and concerns.
• Monitor KPIs such as sales and staff turnover.

Skills

Leadership

Customer Service

Communication

Teamwork

Job description

Restaurant Shift / Floor Manager

Location: B2 4EU

Salary: £12.82 + Bonus Scheme

Want to be part of something incredible?

Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us!

Are you an outgoing individual, looking to move into Management, with experience in restaurants, quick service, or coffee shops?

Tim Hortons is a part of Canada's fabric, with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee. We are expanding in the UK with plans to open hundreds of restaurants over the next 10 years.

We prioritize customer satisfaction and are currently seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis, ensuring we maintain an exceptional brand. In return, you will receive a competitive salary, opportunities for growth, and a rewarding career.

To apply, you should be a great leader and positive team player with previous experience in the Restaurant & Customer Service sector within a dynamic, fast-paced environment. You will possess excellent communication skills, a strong customer focus, and flexibility to work various hours, including early mornings, afternoons, evenings, and weekends.

If you have a passion for leading a dynamic team, thrive on customer satisfaction, and have a healthy obsession with coffee, we'd love to hear from you.

Key Responsibilities

As a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:

Customer Service

• Lead by example, treating customers as a top priority.
• Be customer-focused in all aspects of restaurant operations.
• Accurate staff scheduling to meet customer demand.
• Support the team to maintain operational efficiency.
• Conduct regular store walks to ensure quality from the customer's perspective.

People

• Encourage staff to share suggestions and concerns.
• Provide feedback on performance, set goals, and offer support and guidance.
• Create a positive team environment, ensuring all employees are treated with dignity and respect, free from discrimination.
• Manage performance issues in collaboration with HR.

Driving Sales

• Understand sales patterns, popular products, peak times, and adjust strategies accordingly.
• Ensure products are correctly merchandised and stock levels are sufficient, including marketing campaigns.
• Coach employees on upselling and suggestive selling techniques.
• Identify areas for improvement based on employee incentives and continuous improvement goals.

Operations

• Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
• Set an example by maintaining composure under pressure.
• Manage weekly stock orders and quality checks on incoming stock.
• Maintain equipment through scheduled preventative maintenance and calibration.
• Ensure optimal inventory levels.
• Oversee opening and closing procedures.
• Maintain operational standards, including food quality, hygiene, customer experience, speed of service, and hospitality.
• Implement and follow health and safety procedures, reporting incidents promptly to the Regional Manager.
• Be available to work various shifts as part of the management team.

Key Requisites

• Previous experience managing restaurants.
• A flexible and disciplined approach to work.
• Experience in a food environment is advantageous but not essential.
• Ability to work independently and as part of a team.
• Good numeracy and literacy skills.
• Maintain high standards of food hygiene and safety.
• Experience handling customer complaints.
• Adherence to health and safety procedures and instructions.