Floor Manager - Derby

ALLSAINTS; Derby; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global fashion brand is seeking a passionate floor manager to lead their team in Derby. You will be responsible for delivering exceptional customer experiences, managing daily operations, and inspiring your team to achieve sales targets. This role requires strong leadership skills, a deep understanding of retail operations, and a commitment to brand values.

Qualifications

• Experience in retail management preferred.
• Ability to meet high targets and deadlines.
• Deep knowledge of store operations.

Responsibilities

• Manage and motivate the stylist team to deliver exceptional service.
• Oversee daily store operations and team deployment.
• Drive commercial success by showcasing products effectively.

Skills

Passion for fashion

Leadership

Customer service

Team management

Communication

Job description

THE ALLSAINTS TEAM

At AllSaints, we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a diverse mix of talented people in various roles. Our products are designed in-house and made by a select group of suppliers and artisans worldwide, adhering to sustainable standards.

We are embarking on an exciting new chapter and are seeking new team members to contribute to our growth. THE ROLE

As a floor manager, you'll support the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers.

We view your store as a community hub for AllSaints fans and customers in your area, who may shop in-store, online, or through partnerships. Your role includes supporting the team in providing outstanding in-store and online service and offering leadership and support to stylist team members responding to customer inquiries via our online system.

The role requires organization, resilience, enthusiasm, and determination to ensure a consistently excellent customer experience and a vibrant representation of the AllSaints brand.

Leading the stylist team will be a key part of your responsibilities, coaching and motivating team members to succeed, meet sales targets, and deliver exceptional service that makes customers feel amazing.

WHAT WILL I BE DOING?

1. Spending most of your day on the busy shop floor, trading with stylist teams, and ensuring all processes run smoothly while providing the best experience for customers.
2. Overseeing and supporting stylist team members with customer queries, emails, chats, and calls related to products and orders via our online customer service system.
3. Collaborating with our customer experience team leaders to manage KPIs and SLAs for online support.
4. Being an expert ambassador for our products, inspiring both in-store and online customers and your team.
5. Driving commercial success by ensuring products are well showcased, following guidelines, and prominently displaying bestsellers to enhance the customer experience.
6. Managing daily store operations and team deployment, developing your business acumen to ensure seamless operations and effective coaching for your stylists.
7. Working with the management team to help the store exceed targets and KPIs.
8. Handling people matters proactively, such as return-to-work interviews, investigations, performance, and attendance management.
9. Creating and implementing floor plans and rotas to set up the store for success each day.

WHAT SKILLS DO I NEED?

1. A passion for fashion and being an irresistible ambassador for AllSaints, believing in the power of a great outfit.
2. Tenacity and confidence to succeed, with high targets and deadlines for your team, embodying a winning mentality.
3. Deep knowledge of your store's operations, active use of reporting tools, and understanding customer expectations.
4. Aptitude for learning new systems and processes in a digital environment.
5. Honesty, trustworthiness, and dependability, living by our brand values.
6. A protective mentality towards the brand, caring for customers, profit, product, and health and safety, committed to the brand's success.
7. A confident, hardworking leader who inspires your team to perform even in your absence.