Floor Manager

JR United Kingdom; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury fashion destination is seeking a Floor Manager to provide exceptional customer service and drive sales. The ideal candidate will have leadership experience in fashion retail, a positive attitude, and excellent communication skills. This role involves engaging with clients, maintaining store standards, and supporting the management team. Join a passionate team and enjoy competitive rewards including discounts and bonuses.

Benefits

28 days of holiday annually

20% staff discount across all Frasers group stores

50% discount on store uniforms

Weekly, monthly, and quarterly bonuses based on performance

Commission bonuses on a wide range of products

Long service awards

Discounted gym memberships

Qualifications

• At least 2 years of leadership experience in fashion retail.
• Excellent communication skills.

Responsibilities

• Provide a luxury selling experience to all customers.
• Drive and meet individual and team objectives.
• Maintain high visual standards in-store.

Skills

Leadership

Communication

Customer Service

Job description

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FLANNELS is the luxury fashion destination for men and women, home to an edit of over 200 brands from established international designers to contemporary labels. With an innate attention to detail and a timeless style, FLANNELS offers a luxury lifestyle that is as traditional as it is modern. Be it through our stores or website, we ensure an elegant simplicity, so nothing can detract from the brands we represent.

Finding the fearless.

To stay ambitious, we are looking for a driven Floor Manager who will embrace our heritage as we look to elevate our future. We’re seeking candidates who see the possible in the impossible; those who are open-minded and humble, not afraid to take risks if it benefits our business. Our team is passionate about the industry and their expertise—whether in luxury fashion buying or sportswear analytics.

Job Description

The responsibilities:

• Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise.
• Confidently demonstrate and apply products to customers while making recommendations to achieve sales and targets.
• Drive and meet individual and team objectives, being accountable for sales results and KPIs.
• Stay passionate about industry trends.
• Develop and maintain extensive product knowledge through brand and store information, education materials, and training.
• Engage proactively with clients to foster loyalty.
• Contact clients regarding new ranges, products, and in-store events.
• Plan and execute in-store events collaboratively with store and brand teams.
• Maintain high visual standards in-store, ensuring displays are clean and attractive.
• Adhere to grooming policies, maintaining personal grooming standards.
• Support stock counts and operational duties.
• Promote the brand positively and uphold the company's image.
• Assist the store management team.
• Build strong relationships with brand representatives.
• Participate actively in team activities to achieve store objectives.
• Ensure compliance with policies and procedures.
• Uphold company culture and values.

The person:

All applicants should demonstrate the ability to deliver inspirational, authentic, and personalized customer service. Ability to work retail hours including days, nights, weekends, and special events in a fast-paced environment.

Candidate Profile:

• At least 2 years of leadership experience in fashion retail.
• High energy and motivation.
• Confident, assertive, and personable.
• Positive attitude and enthusiasm.
• Excellent communication skills.
• Self-motivated to learn and improve.
• Resilient and resourceful.
• Natural coaching and leadership abilities.

Additional Information

The Rewards:

• 28 days of holiday annually, including bank holidays.
• 20% staff discount across all Frasers group stores.
• 50% discount on store uniforms.
• Weekly, monthly, and quarterly bonuses based on performance.
• Commission bonuses on a wide range of products.
• Long service awards.
• Discounted gym memberships.