Retail Floor Manager

Kick It Out; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Kick It Out is seeking a Retail Floor Manager for a new store in Birmingham. This role involves overseeing daily operations, ensuring high customer service standards, and collaborating with teams for an exceptional shopping experience. The ideal candidate will have significant retail management experience and strong communication skills.

Qualifications

• Demonstrable experience as a floor/department manager in a fast-paced retail environment.
• Strong understanding of retail operations.
• Exceptional customer service skills.

Responsibilities

• Manage daily operations of one floor in the new store.
• Ensure a best-in-class customer experience.
• Collaborate with teams for exceptional store presentation.

Skills

Customer Service

Communication

Attention to Detail

Job description

The store design will take inspiration from our rich 150-year history incorporating cultural touchpoints from Villa Park whilst integrating a museum section that celebrates the Club’s deep-rooted connection to both Birmingham and football history.

The store will span 10,000 square feet across a ground and mezzanine floor which will showcase our full retail offering including our kits, training wear and a significant adidas collection.

We are now looking to build our team for the new store who will be responsible for creating a best-in-class customer experience which is inclusive and welcoming for all.

• The Role

We have an exciting opportunity for a Retail Floor Manager who will form a fundamental part of the management team in our new store. You will be responsible for managing one of the two floors in our new store with an oversight of all daily operations with a real focus on ensuring that our customers have a ‘best-in-class’ experience in store. In this role you will collaborate with all other teams to create exceptional store presentation, maintain high standards and collect feedback to drive continuous improvement.

• The Person

You will need to have demonstrable experience as a floor/department manager in a fast-paced retail environment with a strong understanding of retail operations. We are looking for someone who has strong verbal and written communication skills and excellent attention to detail. You will also need to have exceptional customer services skills with the ability to manage challenging situations, requests and enquiries professionally and effectively.

You must also be available to work flexibly as the Club requires, this will include evenings and weekends.

As part of your application, you will be asked to:

• Upload your CV
• Answer the following questions:
• Please outline your key skills, qualities and experience which make you the ideal candidate for this role(s) (400 words maximum)
• Please outline the maximum size of a team you have managed in a retail environment (200 words maximum)

The Club reserves the right to close any advertised vacancies earlier than the advertised closing date if sufficient applications have been received.

Equality Statement

Aston Villa Football Club celebrates the diversity of its Club and embrace equal opportunities for all. We are proud to be a Disability Confident employer and fully support The FAs Football Leadership Diversity Code.

We welcome applications from all candidates regardless of age, race, disability, gender reassignment, pregnancy and maternity, sexual orientation, marriage and civil partnership, sex and religion or belief.

Safeguarding Statement

Aston Villa Football Club is fully committed to safeguarding children and adults at risk across our Club. As such, we adhere to Safer Recruitment processes and for some roles a satisfactory enhanced disclosure via the Disclosure & Barring Service may be required prior to starting in a role at the Club. For more information, please see Aston Villa Football Club | The official club website | AVFC - Safeguarding

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