Restaurant Performance Director (Hiring Immediately)

JR United Kingdom; Coventry; On-site; GBP 35,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate General Manager to lead their vibrant team. This role focuses on fostering an inclusive culture, delivering exceptional guest experiences, and driving restaurant performance. You will be at the forefront of team development, using your financial acumen to make informed decisions that enhance operational efficiency. With a strong emphasis on personal growth and mentorship, this position offers a unique opportunity to shape the future of a dynamic restaurant environment. Join a forward-thinking company that values individuality and diversity, and be part of a journey that nourishes both body and soul.

Benefits

Bonus scheme up to £8,000 annually

Access to 30% of earnings before payday

Private medical insurance

Free shift meals

50% off meals outside work

26 weeks full pay for expectant parents

Early access to new menus

Wagamama parties with VIP guests

Recognition program

Qualifications

• Strong financial acumen including budgeting and inventory management.
• Proven ability to coach and develop teams for high performance.

Responsibilities

• Inspire and lead your team to exceed guest expectations.
• Drive restaurant performance and maintain high standards.

Skills

Financial Management

Team Development

Emotional Intelligence

Problem Solving

Guest Experience

Job description

Job Description:

General Manager | Full Time

At Wagamama, with over 165 restaurants, we celebrate individuality and diversity. We value personality over perfection — we call it be you, be wagamama. We are looking for a General Manager to join us on our journey to nourish from bowl, to soul.

The Role |

As a General Manager, you will inspire your team to exceed guest expectations, maintaining high standards. You will coach and develop your team to excel while driving restaurant performance and delivering outstanding results.

You are:

• Committed to fostering a positive, inclusive work culture through emotional intelligence, inspiration, and effective delegation. You excel at influencing and empowering emerging leaders through training, coaching, and mentorship.
• Dedicated to delivering exceptional guest experiences, ensuring every interaction reflects excellent service, either through your own efforts or by enabling your team with the right skills and mindset.
• Possessing strong financial acumen, including budgeting, inventory, labour management, and strategic marketing. You analyze data to inform business decisions and drive continuous improvement.
• Focused on building and nurturing your team, from recruitment to ongoing development, promoting personal and professional growth.
• Committed to creating an inclusive environment where your team feels respected and valued, allowing them to thrive in their roles and careers.
• A proactive problem solver who can think quickly and make decisions on the spot.

We’d love to hear from you if you:

• Prioritize cultivating a positive and inclusive work environment.
• Are passionate about delivering excellent guest experiences.
• Have strong financial management skills.
• Focus on team development and fostering growth.
• Value creating an inclusive and respectful workplace.
• Are a forward-thinking problem solver.

What’s in it for you |

• Bonus scheme — up to £8,000 annually.
• Access up to 30% of your earnings before payday with Wagestream.
• Private medical insurance.
• Free shift meals from our menu, plus 50% off outside work to treat friends and family.
• Industry-leading family-friendly policies, including 26 weeks full pay plus 13 weeks half pay for expectant or adopting parents.
• Early access to our new menus.
• Wagamama parties with VIP guests throughout the year.
• Recognition as a nationwide 'Love Above the Door' legend through our program.

Additionally, we offer pension schemes, holiday leave, training, cycle-to-work schemes, retail and leisure discounts, gym memberships, and long service awards.

Be you, be Wagamama

Wagamama is proudly part of the Disability Confident scheme.