Restaurant Ops Lead - Guest Experience & Team Growth

KFC; Harlow; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Quarterly BONUS

Extra holiday

Life assurance

Free chicken & chips every shift

25% staff discount

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

KFC in Harlow, United Kingdom, is looking for an Assistant Restaurant General Manager to lead daily operations, own the guest experience and drive performance across the shift.

You will train and coach the team, manage rosters and stock, stay compliant and safe, and turn first-time guests into regulars through memorable service. This role demands hands-on leadership and a focus on guest satisfaction, with opportunities for growth within the brand.

Qualifications

• Proven experience leading teams in a fast-paced hospitality environment.
• Strong people management and communication skills.
• Ability to drive KPIs and customer satisfaction.

Responsibilities

• Lead daily restaurant operations and guest experience.
• Train, coach and motivate the team to exceed standards.
• Own KPIs and ensure shifts meet targets.
• Oversee rosters, stock and admin tasks to keep operations smooth.
• Turn first-time guests into regulars with memorable service.

Skills

People leadership

Operations management

Customer service

Training & coaching

Job description

KFC in Harlow, United Kingdom, is looking for an Assistant Restaurant General Manager to lead daily operations, own the guest experience and drive performance across the shift.

You will train and coach the team, manage rosters and stock, stay compliant and safe, and turn first-time guests into regulars through memorable service. This role demands hands-on leadership and a focus on guest satisfaction, with opportunities for growth within the brand.