Assistant Restaurant GM: Lead Ops & Guest Experience

KFC; Harlow; On-site; GBP 30,000 - 43,000; Full time

Benefits offered by this job

Quarterly Bonus

Extra holiday

Life assurance

Free chicken & chips every shift

Staff discount

Gym discounts

High street perks & cashback

Wellbeing support

Job summary

KFC is seeking an Assistant Restaurant General Manager in the United Kingdom to lead daily operations, mentor a high-performing team and drive guest satisfaction. You will own performance metrics, ensure smooth service, and maintain a welcoming environment where guests and colleagues feel valued.

Join a brand with a long heritage, where you’ll coach, schedule, control stock and uphold standards across shifts, while delivering a best-in-class customer experience.

Qualifications

• Proven experience leading hospitality teams.
• Strong focus on guest experience and service quality.
• Ability to train and develop staff to meet and exceed standards.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead daily restaurant operations and drive performance.
• Coach, mentor and motivate the crew to exceed standards.
• Own KPIs and ensure shifts meet targets and guest expectations.
• Oversee rostering, stock control and back-of-house processes.
• Create a welcoming, engaging atmosphere for guests and team.

Skills

People leadership

Team management

Operational excellence

KPI ownership

Job description

KFC is seeking an Assistant Restaurant General Manager in the United Kingdom to lead daily operations, mentor a high-performing team and drive guest satisfaction. You will own performance metrics, ensure smooth service, and maintain a welcoming environment where guests and colleagues feel valued.

Join a brand with a long heritage, where you’ll coach, schedule, control stock and uphold standards across shifts, while delivering a best-in-class customer experience.