Restaurant Ops Lead: Drive Performance & Team Growth

Kentucky Fried Chicken (KFC); Newcastle upon Tyne; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Quarterly BONUS

Extra holiday

Life assurance

Free chicken & chips every shift

Staff discount 25%

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

KFC is seeking a dynamic shift leader in Newcastle upon Tyne to support the team and own day-to-day operations. You’ll help drive performance, train and coach the crew, and ensure guest experience stays top-notch during every shift.

As a hands-on leader, you’ll manage rosters and stock, uphold high standards, and turn first-time guests into regulars who love our original recipe. Come bring your authentic self to work every day.

Qualifications

• Experience leading restaurant teams and driving performance.
• Ability to train, coach and motivate staff to exceed standards.
• Proven track record in achieving targets and maintaining quality.

Responsibilities

• Support like a leader: take ownership of the restaurant and drive performance.
• Train, coach and motivate crew to exceed standards.
• Own KPIs, ensure shifts meet expectations and guest satisfaction.
• Manage rosters and stock to keep daily operations smooth.
• Create a welcoming guest experience and turn first-time visitors into regulars.

Skills

Team leadership

People management

Operational excellence

KPI focus

Coaching & mentoring

Job description

KFC is seeking a dynamic shift leader in Newcastle upon Tyne to support the team and own day-to-day operations. You’ll help drive performance, train and coach the crew, and ensure guest experience stays top-notch during every shift.

As a hands-on leader, you’ll manage rosters and stock, uphold high standards, and turn first-time guests into regulars who love our original recipe. Come bring your authentic self to work every day.