Restaurant Ops Leader — Drive Performance & Guest Experience

Area 7 - Callee Sudat; Birmingham; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Quarterly BONUS

Extra holiday

Life assurance

Free chicken & chips every shift

25% staff discount

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

KFC is seeking an Assistant Restaurant General Manager to support the team and take charge of day-to-day operations. You will help hit performance goals, own the operations, and shape the guest experience so every guest feels at home.

Lead by example, train and coach the crew, manage KPIs, and oversee rosters and stock. This role emphasizes building a strong, values-driven team that delivers consistent results and exceptional service.

Responsibilities

• Support like a leader. Assist in taking ownership of the restaurant — help drive performance, hit goals, and keep the vibe alive.
• Help build a dream team. Train, coach, and motivate your crew to not only meet standards but go beyond them.
• Hit those targets. Own your KPIs, support the team, and make sure every shift delivers what’s expected.
• Keep everything running smooth. Stay on top of the admin — from rosters to stock, you help ensure the behind-the-scenes work is solid.
• Make every guest feel special. Assist in turning first-timers into regulars with moments that keep them coming back.

Job description

KFC is seeking an Assistant Restaurant General Manager to support the team and take charge of day-to-day operations. You will help hit performance goals, own the operations, and shape the guest experience so every guest feels at home.

Lead by example, train and coach the crew, manage KPIs, and oversee rosters and stock. This role emphasizes building a strong, values-driven team that delivers consistent results and exceptional service.