Restaurant Operations Lead – Coach & Guest Experience

KFC Cowgate - Ponteland Road; Newcastle upon Tyne; Presencial; GBP 31.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Quarterly bonus

Staff discounts

Wellbeing support

Descripción de la vacante

KFC Cowgate - Ponteland Road is seeking an Assistant Restaurant General Manager to lead daily operations, coach a high-performing team, and ensure excellent guest experiences. You’ll drive performance, manage KPIs, and own shift execution to keep the restaurant running smoothly and welcoming for every guest.

Ideal candidates bring leadership experience, a passion for teamwork, and the ability to maintain high standards even in busy periods.

Formación

• Experience leading restaurant teams and driving performance.
• Strong people skills with ability to coach and develop staff.
• Proven track record in delivering great guest experiences and meeting KPIs.

Responsabilidades

• Support like a leader, own the restaurant day-to-day operations.
• Train, coach and motivate the crew to exceed standards.
• Hit targets and manage shifts, rosters, stock and admin.
• Create a welcoming guest experience and ensure smooth operation.

Conocimientos

Team leadership

People management

Operational excellence

Customer service

Descripción del empleo

KFC Cowgate - Ponteland Road is seeking an Assistant Restaurant General Manager to lead daily operations, coach a high-performing team, and ensure excellent guest experiences. You’ll drive performance, manage KPIs, and own shift execution to keep the restaurant running smoothly and welcoming for every guest.

Ideal candidates bring leadership experience, a passion for teamwork, and the ability to maintain high standards even in busy periods.