Restaurant Operations Lead — Drive Team & Guest Experience

Kentucky Fried Chicken (KFC); Birmingham; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Quarterly bonus

Extra holidays

Life assurance

Free chicken & chips

Staff discount 25%

Gym discounts

High street perks & cashback

Wellbeing support

Job summary

Kentucky Fried Chicken (KFC) in Birmingham is seeking an Assistant Restaurant General Manager to lead daily operations and drive performance. You’ll own the restaurant atmosphere, guest experience, and staff development, ensuring the team consistently hits targets and delivers the iconic KFC experience.

The role focuses on coaching your crew, managing rosters, stock, and compliance while upholding the brand’s values.

Qualifications

• Experience leading teams in a fast-paced restaurant environment.
• Proven ability to manage daily operations, stock, rosters and guest experience.
• Drive KPIs and deliver exceptional customer service.

Responsibilities

• Support like a leader. Take ownership of the restaurant and drive performance.
• Train, coach and motivate your crew to meet and exceed standards.
• Own your KPIs; ensure shifts deliver expected results.
• Oversee admin from rosters to stock and back-office tasks.
• Turn first-time guests into regulars with memorable service.

Skills

Team leadership

People management

Operations management

KPI tracking

Guest experience

Tools

POS systems

Stock control

Job description

Kentucky Fried Chicken (KFC) in Birmingham is seeking an Assistant Restaurant General Manager to lead daily operations and drive performance. You’ll own the restaurant atmosphere, guest experience, and staff development, ensuring the team consistently hits targets and delivers the iconic KFC experience.

The role focuses on coaching your crew, managing rosters, stock, and compliance while upholding the brand’s values.