Restaurant Ops & Guest Experience Lead

KFC; Addlestone; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus

Extra holiday

Life assurance

Free chicken & chips every shift

25% staff discount

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

KFC is hiring an Assistant Restaurant General Manager in the United Kingdom. The role focuses on leading the team, driving performance, and delivering outstanding guest experiences. You will own daily operations, supervise shifts, and ensure standards are met while fostering a positive, inclusive work environment.

Join a team that values authenticity, continuous improvement, and collaboration, with a focus on development and growth within the brand.

Qualifications

• Experience in managing teams and leading staff.
• Ability to motivate and coach a diverse crew.
• Strong focus on guest experience and operational standards.

Responsibilities

• Support like a leader, own day-to-day operations and drive performance.
• Train, coach, and motivate the crew to meet and exceed standards.
• Own KPIs, ensure shifts deliver expected results.
• Oversee rostering, stock, and admin to keep operations running smoothly.
• Create a welcoming guest experience that turns first-timers into regulars.

Skills

People leadership

Team management

Customer service

Job description

KFC is hiring an Assistant Restaurant General Manager in the United Kingdom. The role focuses on leading the team, driving performance, and delivering outstanding guest experiences. You will own daily operations, supervise shifts, and ensure standards are met while fostering a positive, inclusive work environment.

Join a team that values authenticity, continuous improvement, and collaboration, with a focus on development and growth within the brand.