Restaurant Operations Leader & Guest Experience Champion

Splendid Hospitality; Newcastle upon Tyne; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

QuarterlyBONUSthat rewards the hustle

Extra holiday – more time to recharge

Life assurance – we’ve got you covered

Free chicken & chips every shift

25% staff discount

Gym discounts to keep you moving

200+ high street perks & cashback

Wellbeing support that actually helps

Job summary

KFC is looking for an Assistant Restaurant General Manager in the United Kingdom. You will support the team, take charge of day-to-day operations, and help hit performance goals while ensuring guest experiences are outstanding.

You’ll own the restaurant vibe, drive performance, and foster a welcoming environment for both guests and team members. As a leader, you’ll train and coach your crew, hit KPIs, manage admin tasks, and ensure smooth operations even during busy periods.

Qualifications

• You lead by example and have experience managing teams.
• You understand people and can build strong teams.
• You keep things running with efficient, clean, compliant operations.

Responsibilities

• Support like a leader — take ownership of the restaurant, drive performance and maintain the vibe.
• Train, coach and motivate your crew to meet and exceed standards.
• Own your KPIs, support the team, and ensure every shift meets expectations.
• Stay on top of admin — rosters, stock, and behind‑the‑scenes tasks.
• Turn first‑timers into regulars with memorable guest experiences.

Job description

KFC is looking for an Assistant Restaurant General Manager in the United Kingdom. You will support the team, take charge of day-to-day operations, and help hit performance goals while ensuring guest experiences are outstanding.

You’ll own the restaurant vibe, drive performance, and foster a welcoming environment for both guests and team members. As a leader, you’ll train and coach your crew, hit KPIs, manage admin tasks, and ensure smooth operations even during busy periods.