Restaurant Operations Lead: Guest Experience & Team Growth

Splendid Hospitality; Gateshead; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Quarterly BONUS

Extra holiday

Life assurance

Free chicken & chips

25% staff discount

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

KFC in the UK is seeking an Assistant Restaurant General Manager to lead daily operations, coach the team and drive guest experience. You’ll be responsible for delivery of performance goals, rostering, stock control and ensuring standards are met across service shifts.

Join a team where you can own the vibe, develop your people and contribute to a welcoming, high-energy restaurant environment that puts the real you at the heart of everything we do.

Qualifications

• Experience leading teams in a fast-paced restaurant environment.
• Strong customer service focus with a track record of delivering guest satisfaction.
• Ability to manage day-to-day operations, rostering and stock control.

Responsibilities

• Lead restaurant operations and drive performance across shifts.
• Coach, train and motivate the team to exceed standards and KPIs.
• Own rostering, stock management and administrative tasks to keep service running smoothly.
• Ensure guest experience is consistently high and compliant with brand standards.

Skills

Leadership

People management

Operations

Guest experience

Job description

KFC in the UK is seeking an Assistant Restaurant General Manager to lead daily operations, coach the team and drive guest experience. You’ll be responsible for delivery of performance goals, rostering, stock control and ensuring standards are met across service shifts.

Join a team where you can own the vibe, develop your people and contribute to a welcoming, high-energy restaurant environment that puts the real you at the heart of everything we do.