Operations Leader: Drive Team & Guest Experience

Kentucky Fried Chicken (KFC); Wrexham; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Quarterly bonus

Extra holiday

Life assurance

Free chicken & chips

Staff discount

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

Kentucky Fried Chicken (KFC) is hiring an Assistant Restaurant General Manager in the UK. You will support day-to-day operations, lead the team, drive performance and ensure an exceptional guest experience. The role focuses on ownership of operations, atmosphere, and ensuring the team feels valued and supported.

The role emphasizes training, coaching, and maintaining high standards, with a focus on delivering great service and achieving targets while keeping the restaurant running smoothly.

Qualifications

• Leadership and people-management ability.
• Strong communication and coaching skills.
• Operational and KPI-driven mindset.

Responsibilities

• Support like a leader, take ownership of the restaurant, drive performance and maintain the vibe.
• Train, coach, and motivate the crew to meet and exceed standards.
• Own KPIs, support the team to ensure shifts meet expectations.
• Oversee admin duties from rosters to stock to keep behind-the-scenes work solid.
• Create a welcoming guest experience and turn first-timers into regulars.

Job description

Kentucky Fried Chicken (KFC) is hiring an Assistant Restaurant General Manager in the UK. You will support day-to-day operations, lead the team, drive performance and ensure an exceptional guest experience. The role focuses on ownership of operations, atmosphere, and ensuring the team feels valued and supported.

The role emphasizes training, coaching, and maintaining high standards, with a focus on delivering great service and achieving targets while keeping the restaurant running smoothly.