Restaurant Ops Lead — Team & Guest Experience

FPG Foods; England; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Quarterly BONUS

Free chicken & chips every shift

200+ high street perks & cashback

Job summary

KFC in the United Kingdom is seeking a hands‑on leader to support the team, own day‑to‑day operations and drive performance. You’ll lead by example, train and coach your crew, manage rosters and stock, and ensure every shift exceeds guest expectations.

The role emphasizes a positive, inclusive culture where being yourself is encouraged. You’ll build a dream team, hit targets, and create an atmosphere where guests and colleagues feel at home.

Qualifications

• Experience leading teams and driving performance.
• Strong interpersonal skills to coach and motivate staff.
• Ability to manage rosters, stock and guest experience to a high standard.

Responsibilities

• Support like a leader by taking ownership of the restaurant and driving performance.
• Train, coach and motivate your crew to meet and exceed standards.
• Own KPIs, support the team, and ensure shifts deliver expected results.
• Keep administrative tasks (rosters, stock) organised to run smoothly.
• Make every guest feel special and turn first‑timers into regulars.

Skills

People leadership

Customer focus

Operations management

Job description

KFC in the United Kingdom is seeking a hands‑on leader to support the team, own day‑to‑day operations and drive performance. You’ll lead by example, train and coach your crew, manage rosters and stock, and ensure every shift exceeds guest expectations.

The role emphasizes a positive, inclusive culture where being yourself is encouraged. You’ll build a dream team, hit targets, and create an atmosphere where guests and colleagues feel at home.