Restaurant Operations Lead - Team Coach & Guest Experience

Splendid Hospitality; Birmingham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Quarterly bonus

Extra holiday

Life assurance

Free chicken & chips every shift

Staff discount

Gym discounts

Perks & cashback

Wellbeing support

Job summary

KFC in Birmingham is seeking an Assistant Restaurant General Manager to lead daily operations, elevate guest experience and drive performance. You’ll own the restaurant’s atmosphere and ensure the team feels at home.

You’ll train, coach and motivate the crew, hit KPIs, manage rosters and stock, and keep everything running smoothly even in busy times. We value authentic individuals who bring energy, fairness and a can‑do attitude.

Qualifications

• Demonstrated leadership experience in a fast-paced hospitality setting.
• Ability to train, coach and develop a diverse team.
• Strong focus on guest experience and operational standards.

Responsibilities

• Lead day-to-day restaurant operations and drive performance.
• Train, coach and motivate staff to meet and exceed standards.
• Own KPIs, roster management and stock control to ensure smooth shifts.
• Maintain smooth administrative functions and ensure compliance.

Skills

Leadership

Team management

Operations management

Guest service

Job description

KFC in Birmingham is seeking an Assistant Restaurant General Manager to lead daily operations, elevate guest experience and drive performance. You’ll own the restaurant’s atmosphere and ensure the team feels at home.

You’ll train, coach and motivate the crew, hit KPIs, manage rosters and stock, and keep everything running smoothly even in busy times. We value authentic individuals who bring energy, fairness and a can‑do attitude.