Restaurant GM: Lead Boldly, Elevate the Guest Experience

KFC Midlands; Birmingham; On-site; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Bonus

Extra holiday

Life assurance

Free chicken & chips every shift

Staff discount

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

KFC Midlands is seeking a Restaurant General Manager in Birmingham to lead from the front, own the restaurant's performance and create an outstanding guest experience. You will build a strong team, drive KPIs, and ensure smooth operations across shifts with a focus on excellence.

Ideal candidates will have proven restaurant leadership, the ability to coach and motivate staff, and a track record of delivering results under pressure while maintaining standards and compliance.

Qualifications

• Experience in managing a restaurant team and driving performance.
• Ability to coach, develop and motivate staff to raise standards.
• Strong oversight of operations, inventory, scheduling and compliance.

Responsibilities

• Lead from the front, own restaurant performance and guest experience.
• Build and develop a high-performing team through coaching and feedback.
• Own KPIs, drive targets, and ensure consistent delivery across shifts.
• Maintain smooth back-end operations: rosters, stock and reporting.
• Create memorable guest experiences and turn first-time visitors into regulars.

Skills

Leadership

Team management

Operations management

Customer experience

Job description

KFC Midlands is seeking a Restaurant General Manager in Birmingham to lead from the front, own the restaurant's performance and create an outstanding guest experience. You will build a strong team, drive KPIs, and ensure smooth operations across shifts with a focus on excellence.

Ideal candidates will have proven restaurant leadership, the ability to coach and motivate staff, and a track record of delivering results under pressure while maintaining standards and compliance.