Restaurant Operations Lead - Drive Guest Experience & Growth

KFC; Devon and Torbay; On-site; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Bonus pay

Extra holidays

Life assurance

Free chicken & chips every shift

25% staff discount

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

KFC in the United Kingdom is seeking an assistant restaurant general manager to lead daily operations, shape the guest experience and drive performance. You’ll own the operations, atmosphere, and team vibe, ensuring high standards and smooth service.

You’ll train and coach crew, manage schedules and stock, and keep everything compliant. The role rewards initiative, teamwork and delivering a welcoming environment where guests feel at home.

Qualifications

• You’ve led teams before and know how to bring out the best in others.
• You understand people and support building strong teams, handle tough conversations, and ensure inclusivity.
• You keep operations running—efficient, clean, compliant—even in hectic times.

Responsibilities

• Support like a leader and take ownership of the restaurant to drive performance and maintain the vibe.
• Train, coach, and motivate the crew to meet and exceed standards.
• Own KPIs, support the team, and ensure shifts deliver what’s expected.
• Keep rostering, stock, and admin chapters up to date for smooth behind-the-scenes work.
• Make guests feel special and turn first-timers into regulars.

Skills

Lead by example

People understanding

Team mentoring

Operations oversight

Job description

KFC in the United Kingdom is seeking an assistant restaurant general manager to lead daily operations, shape the guest experience and drive performance. You’ll own the operations, atmosphere, and team vibe, ensuring high standards and smooth service.

You’ll train and coach crew, manage schedules and stock, and keep everything compliant. The role rewards initiative, teamwork and delivering a welcoming environment where guests feel at home.