Restaurant Ops Lead: People, Performance & Guest Experience

KFC Basildon - Mayflower Retail Park; Essex, Crays Hill; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Quarterly bonus

Extra holiday

Life assurance

Free chicken & chips every shift

Staff discount 25%

Gym discounts

200+ high street perks & cashback

Wellbeing support

Job summary

KFC in the United Kingdom is seeking an Assistant Restaurant General Manager to support day-to-day operations, lead the team, and drive performance while ensuring an outstanding guest experience. This role emphasizes leadership, coaching, and maintaining the high standards that define the KFC brand.

The successful candidate will manage shifts, coach staff to exceed expectations, and ensure smooth operations, guest satisfaction, and a welcoming atmosphere for all guests and team members.

Qualifications

• Leads by example and motivates teams to meet or exceed standards.
• Keeps operations running smoothly with focus on guest experience and compliance.
• Experience in managing restaurant teams and day-to-day performance.

Responsibilities

• Assist in owning the restaurant’s day-to-day operations.
• Train, coach and motivate staff to deliver high standards.
• Drive performance, hit KPIs, and maintain guest satisfaction.
• Oversee rostering, stock control, and backend administration.
• Turn first-time guests into regulars through memorable service.

Skills

Leadership

People management

Operations management

Job description

KFC in the United Kingdom is seeking an Assistant Restaurant General Manager to support day-to-day operations, lead the team, and drive performance while ensuring an outstanding guest experience. This role emphasizes leadership, coaching, and maintaining the high standards that define the KFC brand.

The successful candidate will manage shifts, coach staff to exceed expectations, and ensure smooth operations, guest satisfaction, and a welcoming atmosphere for all guests and team members.