Restaurant Operations Lead & Guest Experience Coach

KFC; England; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Quarterly BONUS that rewards the Hustl

Extra holiday – more time to recharge

Life assurance – we’ve got you covered

Free chicken & chips every shift

25% staff discount

Gym discounts to keep you moving

200+ high street perks & cashback

Wellbeing support that actually helps

Job summary

KFC in the United Kingdom is seeking an Assistant Restaurant General Manager to lead daily operations, nurture a high-performing team, and deliver outstanding guest experiences. You will own performance, coach your crew, and drive KPIs while ensuring smooth, welcoming service across every shift.

This role offers a clear path for growth with hands-on leadership and a focus on guest satisfaction, contributing to our iconic brand.

Qualifications

• You lead by example. You’ve helped manage teams before and know how to bring out the best in others.
• You understand people. You support building strong teams, handle tough convos, and make sure everyone feels valued.
• You keep things running. You help ensure smooth operations — efficient, clean, compliant — even when things get hectic.

Responsibilities

• Support like a leader. Assist in taking ownership of the restaurant — help drive performance, hit goals, and keep the vibe alive.
• Help build a dream team. Train, coach, and motivate your crew to not only meet standards but go beyond them.
• Hit those targets. Own your KPIs, support the team, and make sure every shift delivers what’s expected.
• Keep everything running smooth. Stay on top of the admin — from rosters to stock, you help ensure the behind-the-scenes work is solid.
• Make every guest feel special. Assist in turning first-timers into regulars with moments that keep them coming back.

Job description

KFC in the United Kingdom is seeking an Assistant Restaurant General Manager to lead daily operations, nurture a high-performing team, and deliver outstanding guest experiences. You will own performance, coach your crew, and drive KPIs while ensuring smooth, welcoming service across every shift.

This role offers a clear path for growth with hands-on leadership and a focus on guest satisfaction, contributing to our iconic brand.