Operations Lead — Guest Experience & Team Growth

KFC; Sheffield; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Quarterly bonus

Extra holidays

Life assurance

Free chicken & chips every shift

Staff discount 25%

Gym discounts

Perks & cashback

Wellbeing support

Job summary

KFC in the United Kingdom is looking for an Assistant Restaurant General Manager to lead daily operations, support the team and drive performance in a fast-paced environment.

You will own the shifts, train and coach your crew, manage KPIs, stock and rosters, and ensure a warm, safe guest experience where every guest feels at home. As part of our team you’ll champion guest satisfaction and help build a community around the restaurant.

Qualifications

• Experience leading restaurant teams.
• Proven ability to coach and develop others.
• Strong focus on guest satisfaction and efficiency.

Responsibilities

• Support like a leader and drive performance on shift.
• Train, coach, and motivate the team to excel.
• Own KPIs and ensure shifts hit targets.
• Oversee admin tasks from rosters to stock.
• Create a welcoming guest experience and build a loyal guest base.

Skills

Team leadership

People management

Operations management

Customer service

Job description

KFC in the United Kingdom is looking for an Assistant Restaurant General Manager to lead daily operations, support the team and drive performance in a fast-paced environment.

You will own the shifts, train and coach your crew, manage KPIs, stock and rosters, and ensure a warm, safe guest experience where every guest feels at home. As part of our team you’ll champion guest satisfaction and help build a community around the restaurant.