Restaurant Operations & Guest Experience Coordinator

Rosewood Hotel Group; Camden Town; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Holidays 28 days

F&B discounts

Pension & life cover

Parental leave 16 weeks

Development opportunities

Wellbeing programmes

Job summary

Rosewood Hotel Group's Holborn Dining Room in London is seeking a Restaurant Coordinator to support the smooth operation of the restaurant through effective administration and cross‑team coordination.

You will assist with the reservations process, handle overflow calls, maintain Time & Attendance and recruitment systems, and respond to guest reviews in a professional, Rosewood standard manner while building strong relationships with the reservations, floor management and kitchen teams to deliver

Qualifications

• Passion for hospitality and high attention to detail.
• Strong understanding of restaurant operations and teamwork.
• Highly organized, proactive and able to manage multiple priorities.

Responsibilities

• Assist with administration and communication across multiple teams to support restaurant operations.
• Support the restaurant reservation process and overflow calls from Reservations when required.
• Maintain knowledge of Time & Attendance, materials control and recruitment administration systems.
• Respond to guest reviews and comments in a professional, Rosewood-standard manner.
• Build strong working relationships with F&B Reservations, Floor Management and Kitchen teams.

Job description

Rosewood Hotel Group's Holborn Dining Room in London is seeking a Restaurant Coordinator to support the smooth operation of the restaurant through effective administration and cross‑team coordination.

You will assist with the reservations process, handle overflow calls, maintain Time & Attendance and recruitment systems, and respond to guest reviews in a professional, Rosewood standard manner while building strong relationships with the reservations, floor management and kitchen teams to deliver