Restaurant Coordinator - Holborn Dining Room

Rosewood London; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

28 days holidays

Food & Beverage discounts

Pension scheme and life assurance

Enhanced sick pay

Complimentary room nights

F&B discount worldwide

Up to 16 weeks parental leave

CSR and wellbeing programmes

Job summary

Rosewood Hotel Group, home to the renowned Holborn Dining Room in London, seeks a Restaurant Coordinator to support the smooth operation of the restaurant through effective administration and inter-team communication.

You will work closely with leadership and the Reservations, Floor Management and Kitchen teams to maintain high standards of guest service and operational efficiency in a fast-paced hospitality environment.

Qualifications

• Hospitality mindset and guest service focus.
• Strong organisation and prioritisation skills.
• Clear communication across multiple teams.

Responsibilities

• Maintain understanding of all restaurant operations (Runners, Waiters, Head Waiters, Bar, Barista, Reception).
• Support restaurant reservations and overflow calls.
• Know Time & Attendance, materials control and recruitment administration systems.
• Respond to guest reviews in a professional manner following Rosewood standards.
• Build relationships with F&B Reservations, Floor Management and Kitchen teams.

Skills

Hospitality

Organised

Communication

Team collaboration

Job description

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey.

At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

Join the award-winning Holborn Dining Room, one of London’s most celebrated dining destinations. Reporting to the Restaurant General Manager and working closely with the Assistant General Manager, you will be part of a passionate leadership team committed to delivering exceptional hospitality, developing talent, and creating memorable guest experiences.

YOUR ROLE

As a Restaurant Coordinator, you will play an important role in supporting the smooth operation of the restaurant through effective administration and communication across multiple teams.

HOW YOU’LL MAKE THE PLACE

• Maintaining a thorough understanding of all areas of the restaurant operation, including Food Runners, Waiters, Head Waiters, Bar, Barista and Reception teams.
• Supporting the restaurant reservation process and assisting with overflow calls from Reservations when required.
• Maintaining knowledge of systems used for Time & Attendance, materials control and recruitment administration.
• Responding to guest reviews and comments in an engaging and professional manner, in line with Rosewood standards.
• Building strong working relationships and communicating closely with the F&B Reservations, Floor Management and Kitchen teams.

COULD THIS BE YOU?

• You are passionate about hospitality and thrive in a fast-paced restaurant environment where attention to detail and exceptional service are paramount.
• You have a strong understanding of restaurant operations and enjoy supporting teams behind the scenes to ensure a seamless guest experience.
• You are highly organised, proactive, and able to manage multiple priorities while maintaining accuracy and consistency in your work.
• You communicate confidently and build effective working relationships with colleagues across the restaurant, kitchen, and reservations teams.
• You take pride in delivering excellent service and are comfortable responding to guest feedback in a professional and engaging manner.
• You enjoy working collaboratively, support those around you, and contribute positively to a team culture focused on excellence and hospitality.

OUR BENEFITS

• 28 days paid holidays per annum including Bank Holidays
• Discounts on Food & Beverage
• Company pension scheme and life assurance
• Enhanced sick pay policy
• 12 complimentary room nights per year and F&B discount worldwide
• Up to 16 weeks paid parental leave
• Involvement in Corporate Social Responsibility programmes and wellbeing activities

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations.

We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them, and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.