Restaurant Manager: Lead Service, Guest Experience & Growth

Haven; United Kingdom; Remote; GBP 35,000 - 45,000; Full time

Benefits offered by this job

50% off on-park dining

20% discounts Haven Holidays

20% in-store discounts

Free access to facilities

Savings at national brands

Job summary

Haven Restaurant seeks a Restaurant Manager to lead the front-of-house team, deliver outstanding service, and create memorable dining experiences for every guest. You will inspire your team with clear direction, motivate peak performance, and stay hands-on with day-to-day operations.

Responsibilities include team scheduling, budgeting, and resource management, while maintaining health and safety compliance and company standards.

Qualifications

• Proven experience in Restaurant/General Manager or Front of House leadership.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment with attention to detail.
• Experience in budgeting and financial management.
• Knowledge of health and safety regulations.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Ensure all operations comply with health and safety regulations, company policies, and standards.
• Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Support team development through ongoing training, mentoring, and creating growth opportunities.

Skills

Team leadership

Budgeting

Financial management

Customer service

Health & safety

Communication

Problem solving

Time management

Tools

POS system

Budgeting tools

Job description

Haven Restaurant seeks a Restaurant Manager to lead the front-of-house team, deliver outstanding service, and create memorable dining experiences for every guest. You will inspire your team with clear direction, motivate peak performance, and stay hands-on with day-to-day operations.

Responsibilities include team scheduling, budgeting, and resource management, while maintaining health and safety compliance and company standards.