Restaurant Manager: Lead Exceptional Service & Team Growth

Ivy Restaurants Ltd; Selsey; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

50% staff discount

Gift vouchers

Training & Apprenticeships

Free meals on shift

Extra holiday after 5 years

Retailer discounts

Job summary

The Ivy Collection in the UK is seeking a confident Restaurant Manager to lead front of house operations and deliver exceptional guest experiences every service.

You will build and sustain a high-performing team, drive standards, manage training, and respond to guest requests with warmth and efficiency during busy periods, while upholding The Ivy's renowned service ethos and brand values.

Qualifications

• 2 years+ experience in this position.
• Oversee and support a team of managers and the front of house.
• Excellent English communication and guest service skills.

Responsibilities

• Provide friendly, courteous, and professional service at all times to the highest standards, leading by example.
• Build and maintain an efficient team of employees, driving the team towards business objectives.
• Develop a learning culture and ensure team members feel valued and rewarded.
• Manage employees in line with skills and standards, giving regular feedback and appraisals.
• Ensure guest requests and queries are promptly addressed.
• Analyse Mystery Diner reports and communicate improvements to the team.

Skills

Team leadership

Customer service

English proficiency

Staff training

Job description

The Ivy Collection in the UK is seeking a confident Restaurant Manager to lead front of house operations and deliver exceptional guest experiences every service.

You will build and sustain a high-performing team, drive standards, manage training, and respond to guest requests with warmth and efficiency during busy periods, while upholding The Ivy's renowned service ethos and brand values.