Restaurant Manager – Lead Service & Team Growth

Ivy Restaurants Ltd; Guildford; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Variable tronc

Employee dining discount

Birthday day off

Pay via app

Wellbeing support

Retail discounts

Job summary

The Ivy Asia in Guildford is seeking a confident Restaurant Manager to lead the front-of-house team in a vibrant, guest-focused environment. You will ensure flawless service, manage staff performance, and uphold The Ivy magic across all shifts.

We value leaders who can inspire, coach, and deliver memorable dining experiences in a high-energy setting. A strong command of English and 2+ years of managerial experience are essential.”

Qualifications

• 2+ years of experience in restaurant management.
• Experience overseeing and supporting a team of managers and front-of-house operations.
• Ability to wow guests with exceptional service and stay composed under busy service pressures.
• Excellent English language skills.

Responsibilities

• Provide friendly, courteous, and professional service at all times to the highest standards, leading by example.
• Build and maintain an efficient team of employees, driving the team towards the objectives of the business.
• Develop a learning culture and ensure that all team members feel valued and rewarded.
• Manage all employees in line with agreed skills and standards, providing regular feedback and appraisals.
• Ensure all guest requests and queries are responded to promptly and effectively.
• Analyse Mystery Diner reports and communicate them back to your team, identifying improvements and learning opportunities.

Skills

Team leadership

Customer service

English language

People management

Job description

The Ivy Asia in Guildford is seeking a confident Restaurant Manager to lead the front-of-house team in a vibrant, guest-focused environment. You will ensure flawless service, manage staff performance, and uphold The Ivy magic across all shifts.

We value leaders who can inspire, coach, and deliver memorable dining experiences in a high-energy setting. A strong command of English and 2+ years of managerial experience are essential.”