Restaurant Manager – Growth, Guest Experience & Leadership

GAUCHO; Birmingham; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Food discount

Referral bonuses

Loyalty bonuses

Incentives

Apprenticeships

Cycle to work

Career development

Job summary

GAUCHO in Birmingham is seeking an experienced Restaurant Manager to take full accountability for guest experience, finance, sales growth and team development. You will work closely with senior managers to ensure strong P&L performance, brand standards and excellent guest feedback across all shifts.

The role emphasizes leadership, local initiatives and coaching the front-of-house team to deliver top service, while maintaining compliance and consistent quality.

Qualifications

• Excellent communicator and inspirational leader.
• Evidence of managing a team of people.
• An in-depth knowledge of the hospitality industry.
• WSET Level 2 desirable.

Responsibilities

• Work with the General Manager to execute the plan in place to beat the budget, driving top line sales.
• Oversee team objectives and engaging development plans, and executing the succession plan in place.
• Drives the Gaucho culture, inspires, guides and educates hourly team members.
• Ensures a fully trained team regarding compliance and is personally fully trained, achieving above 95% on shield and food audits.
• Supporting the General Manager with bespoke local initiatives and local advertising.
• Enforcing brand standards in regard to consistent strong guest feedback and mystery diner results.

Skills

Team leadership

Communication skills

Hospitality knowledge

Customer service

Education

WSET Level 2

Job description

GAUCHO in Birmingham is seeking an experienced Restaurant Manager to take full accountability for guest experience, finance, sales growth and team development. You will work closely with senior managers to ensure strong P&L performance, brand standards and excellent guest feedback across all shifts.

The role emphasizes leadership, local initiatives and coaching the front-of-house team to deliver top service, while maintaining compliance and consistent quality.